IT Service Desk Engineer

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

We’re hiring a IT Service Desk Engineer for a fully remote opportunity with one of our direct clients—an organization known for its commitment to performance, innovation, and customer support.

If you're a detail-oriented IT professional with strong troubleshooting skills and experience supporting technical environments, this could be the perfect fit. In this role, you’ll be the first line of support, helping end-users resolve a wide range of technical issues while maintaining and improving system performance.

Key Responsibilities:

• Respond to and manage incidents and service requests within the ticketing system

• Maintain accurate ticket status and provide timely updates to end-users

• Provide configuration and troubleshooting support across systems

• Perform hardware upgrades, disposal, remote imaging, new hire setups, terminations, and relocations

• Offer first and second-level support for desktop and enterprise applications, network printers, email, connectivity, and hardware

• Apply updates to servers and desktop systems to protect against malware and security threats

• Manage and document customer issues, ensuring timely resolutions

• Track IT assets and contracts using internal systems

• Build and deploy new workstations (desktops and laptops)

• Install and upgrade hardware/software on Windows-based systems

• Determine resolution paths for tickets or escalate appropriately

• Ensure high customer satisfaction through proactive communication and support

Qualifications:

• Technical degree or equivalent professional experience

• Previous experience in a service desk or IT customer support environment

• Solid technical support background

• Familiarity with basic network maintenance (wired and Wi-Fi), including hardware

Perks & Benefits:

• Medical, Dental, and Vision Insurance

• Life Insurance

• 401(k) Program

• Commuter Benefits

• eLearning and Education Reimbursement

• Ongoing Training & Development Opportunities

Eligibility for benefits requires a minimum 30-hour work week and assignment length of at least 10 weeks.

If you meet the qualifications and are ready to take the next step in your IT support career, apply today. Our team will be in touch to walk you through the next steps and advocate for you throughout the hiring process.

Deadline of application is on June 20, 2025