Job Description & Summary

Direct our internal IT services and contribute to a future-proof digital organization. Join our IT Service Management team and improve crucial IT processes within PwC NL. You drive collaboration and results and are able to involve others in this as an IT Service Manager!

Welcome to the ITSM Team of PwC

Our internal organization faces major challenges: IT services must be reliable, scalable, and continuously improved to optimally support our colleagues. The ITSM team plays a crucial role in this. The team consists of three Service Managers and five process managers. In collaboration with other teams within ITS, we ensure that our IT services meet the needs of the business and comply with high quality standards.

What will you do?

As an IT Service Manager, you are the director of our IT services and bring a strong focus on continuous improvement. You monitor the quality of services, ensure that agreements are met, and are the point of contact for internal and external stakeholders to ensure everything runs smoothly. You also contribute to the improvement of current services and the introduction of new services.

This role is classified at Senior Associate level: you act at this level by showing ownership, making independent decisions, and involving colleagues in change.

Your main tasks:

• Management and optimization of IT services

You ensure that all IT services are delivered correctly, monitor the service catalog, and implement improvements to increase quality and efficiency in collaboration with the Service Owners within ITS.

• Stakeholder and supplier management

You actively maintain contact with various internal departments and external suppliers and ensure that agreements are met.

• Quality monitoring

You assess the performance of internal teams and external suppliers and adjust where necessary to achieve the agreed quality standards and report on this. If quality is at stake, you take the lead!

• Compliance and audits

You ensure that all services comply with internal and external standards and support certifications and audits to ensure compliance.

• Advice on IT projects

You advise project teams on the impact of service implementation on the existing portfolio and contribute to a smooth transition from project to management.

Does this suit you?

You are strong in communication, analytical, and know how to collaborate effectively in a dynamic team and are familiar with IT Service Management. You have a proactive attitude and dare to question existing processes to implement improvements.

We would like to get in touch with you if you meet most of the following criteria:

• HBO (bachelor) diploma;
• Minimum 3 years of relevant experience;
• General knowledge of automation, computer science or business administration, preferably with experience in service management or management of a diverse application landscape;
• Strong problem-solving and analytical skills and a proactive approach to service delivery;
• Excellent communication skills and organizational ability;
• Experience in working with cross-team IT service delivery and initiating and leading improvement initiatives;
• Excellent knowledge of both Dutch and English language, spoken and written;
• Experience with ITSM tooling (e.g., ServiceNow);
• Possession of ITIL-Foundation certificate is a must, more certification is a plus.

This is what we offer

At PwC, you get the chance to be yourself, get the best out of yourself in a high-performance organization, and grow within our global network. As part of our team, we offer, among other things:

• A competitive salary, attractive pension scheme, and the opportunity to grow quickly;
• Tailored training for professional growth and leadership development;
• Motivating work environment where collaboration with ambitious colleagues and recognition for your contributions are highly valued;
• Extensive employment conditions including a 'well-being budget' for physical and mental health;
• Flexibility of hybrid working, including an ergonomic home office and a net expense allowance for internet and other costs;
• 32 vacation days per year.

This is just a selection of our employment conditions. More information can be found on our website.

Get started at PwC

Are you enthusiastic? Then we would like to receive your motivation letter and CV showing why you are pre-eminently suitable for this position. Click the red button and apply directly!

After your application:

• You will immediately receive a confirmation in your inbox;
• Do your qualifications match this position? Then we will contact you within two weeks for a short introductory meeting;
• Everyone enthusiastic? Then we will schedule an interview. Depending on the outcome, you will receive an invitation for a first interview.

Click here for more information about the application procedure.

Would you like more information about the position at PwC? Peter de Vries will be happy to help you via e-mail. Peter.de.Vries@PwC.com