IT Support Administrator

1 Month ago • 2 Years + • IT & Infrastructure

Job Summary

Job Description

Plarium is seeking an IT Support Administrator to join their IT Support Department. The role involves the technical maintenance of office equipment, information security, and managing and upgrading workstations for Plarium employees. The successful candidate will provide technical support to employees across different countries and offices, install, configure, and troubleshoot hardware and software on Windows and macOS workstations, and maintain office equipment. Responsibilities also include setting up mobile devices, testing new software and equipment, and maintaining audio/video equipment.
Must have:
  • At least 2 years of relevant work experience
  • Experience administering Microsoft Intune
  • Experience working with Windows and macOS
  • Knowledge of computer architecture
  • Experience assembling and configuring computers
  • Experience servicing laptops and office equipment
  • Intermediate English language skills
Good to have:
  • Experience with installing and configuring 2D and 3D graphics editors
  • Knowledge of software licensing
  • Experience purchasing spare parts and managing warehouse records
  • Experience administering JAMF
  • Basic knowledge of network technologies and domain networks
Perks:
  • Officially registered full-time employment
  • Minimum of 25 calendar days of paid vacation annually
  • Separately paid public holidays
  • Additional paid leave for specific needs
  • Medical support
  • Fully paid leave for illness
  • Individual development plan and regular feedback
  • Professional seminars, workshops, courses, and internal training programs
  • Opportunity to take an interest-free loan
  • Counseling with psychologists and mental health workshops
  • Reimbursement of gym membership fees
  • Reimbursement of running club fees

Job Details

This position involves working at our office in Kharkiv.

Plarium is an international developer of award-winning mobile and desktop games. More than 1300 of our specialists work remotely or at offices in Israel, Ukraine, Poland, Spain and Finland.

RAID: Shadow Legends, Mech Arena, and our other 18 massive titles unite more than 500 million players worldwide. With over 16 years’ experience, we strive for boundary-pushing gameplay and graphics. We pair this with our dedication to innovation through analytics, marketing, and community interaction.

We are looking for a talented IT Support Administrator to join our IT Support Department, which is responsible for the technical maintenance of office equipment, information security, and for managing and upgrading workstations of Plarium employees.

The successful candidate will join a team of nine specialists working in Lviv and Warsaw and interact with all the studio departments.

Responsibilities

  • Providing technical support for employees working in different countries and offices

  • Installing, configuring, and troubleshooting both hardware and software on user workstations (Windows and macOS)

  • Installing, configuring, and carrying out preventive maintenance on office equipment

  • Setting up iOS and Android mobile devices

  • Testing new software and office equipment

  • Undertaking maintenance for audio and video equipment (including projectors, smart TVs, and other media devices)

What we expect

  • At least 2 years of relevant work experience

  • Experience administering Microsoft Intune

  • Experience working with Windows and macOS

  • Knowledge of computer architecture

  • Experience assembling and configuring computers to carry out different roles 

  • Experience servicing laptops and other office equipment

  • English language skills at the intermediate level

Desired

  • Experience with installing and configuring 2D and 3D graphics editors

  • Knowledge of general aspects of software licensing

  • Experience purchasing spare parts and keeping warehouse records

  • ​​Experience administering in JAMF

  • Basic knowledge of network technologies and domain networks (DNS, DHCP, VPN, TCP/IP, and Group Policies)

What we offer

  • Officially registered full-time employment

  • Minimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs

  • Medical support and fully paid leave if you or your child are sick

  • Individual development plan and regular feedback

  • Professional seminars, workshops, courses, and internal training programs

  • Opportunity to take an interest-free loan

  • Counseling with psychologists and mental health workshops 

  • Reimbursement of gym membership fees, and running club

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About The Company

Herzliya, Tel Aviv District, Israel (Hybrid)

Kyiv, Kyiv City, Ukraine (Remote)

Herzliya, Tel Aviv District, Israel (Hybrid)

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