Player Support Agent, RAID (contract)

10 Minutes ago • All levels

Customer Service

Job Description

Plarium is an international developer of award-winning mobile and desktop games. We are looking for talented Player Support Agents to work with our external support team for players of RAID: Shadow Legends, a mobile MMORPG. This role involves investigating player-reported game issues, responding to user questions, processing bug reports, and cooperating with development, testing, and game design teams. The position includes 8 weeks of training, followed by evening working hours.

Good To Have:

MMORPG gaming experience
Knowledge of software testing and a deep understanding of the principles of bug report creation

Must Have:

Investigating player-reported game issues and responding to users’ questions
Processing bug reports and creating technical reports
Cooperating with the development, testing, and game design teams
English language skills at the Advanced level
Fluency in Ukrainian
Interest in games and an understanding of game mechanics
Effective communication skills and understanding of customer communication principles
Time management skills and the ability to multitask
A laptop or PC and the ability to work during power outages
Ukrainian citizenship or a work permit for Ukraine

Perks:

Cooperation under a gig contract
Opportunity to work remotely
20 calendar days of paid vacation and days off on public holidays
Fully paid sick leave

Add these skills to join the top 1% applicants for this job

team-management

timeline-management

communication

talent-acquisition

game-texts

Responsibilities

Investigating player-reported game issues and responding to users’ questions
Processing bug reports and creating technical reports
Cooperating with the development, testing, and game design teams

What we expect

English language skills at the Advanced level (all communication within the team is conducted in English)
Fluency in Ukrainian
Interest in games and an understanding of game mechanics
Effective communication skills and understanding of customer communication principles
Time management skills and the ability to multitask
A laptop or PC and the ability to work during power outages
Ukrainian citizenship or a work permit for Ukraine

Desired

MMORPG gaming experience
Knowledge of software testing and a deep understanding of the principles of bug report creation

What we offer

Cooperation under a gig contract
Opportunity to work remotely
20 calendar days of paid vacation and days off on public holidays
Fully paid sick leave

What's next?

Send us your CV

Found your perfect job? Send us an up-to-date CV and, if applicable, a link to your portfolio. We typically respond within 5 working days.

Assessment Test

We may ask you to complete a test so we can assess your suitability for the role. After careful examination, we’ll send you feedback.

Technical Interview

We’ll get together on Google Meet or Zoom, which will be your opportunity to share details about your work experience, talk about the tasks and the team, and ask any questions.

Meeting with HR

Our HR representatives will ask about your career expectations, preferred working format, and your approach to teamwork. Here, you’ll also learn about professional development opportunities and company benefits.

Job Offer

If you’re successful at the interview, we’ll make you a formal job offer. If you accept, we’ll help you with any required legal documentation, prepare for your first day, and ensure you’ve got the necessary equipment.