Player Support Agent, RAID (contract)

Plarium is an international developer of award-winning mobile and desktop games. We are looking for talented Player Support Agents to work with our external support team for players of RAID: Shadow Legends, a mobile MMORPG. This role involves investigating player-reported game issues, responding to user questions, processing bug reports, and cooperating with development, testing, and game design teams. The position includes 8 weeks of training, followed by evening working hours.

Must Have

• Investigating player-reported game issues and responding to users’ questions
• Processing bug reports and creating technical reports
• Cooperating with the development, testing, and game design teams
• English language skills at the Advanced level
• Fluency in Ukrainian
• Interest in games and an understanding of game mechanics
• Effective communication skills and understanding of customer communication principles
• Time management skills and the ability to multitask
• A laptop or PC and the ability to work during power outages
• Ukrainian citizenship or a work permit for Ukraine

Good to Have

• MMORPG gaming experience
• Knowledge of software testing and a deep understanding of the principles of bug report creation

Perks & Benefits

• Cooperation under a gig contract
• Opportunity to work remotely
• 20 calendar days of paid vacation and days off on public holidays
• Fully paid sick leave

Responsibilities

• Investigating player-reported game issues and responding to users’ questions
• Processing bug reports and creating technical reports
• Cooperating with the development, testing, and game design teams

What we expect

• English language skills at the Advanced level (all communication within the team is conducted in English)
• Fluency in Ukrainian
• Interest in games and an understanding of game mechanics
• Effective communication skills and understanding of customer communication principles
• Time management skills and the ability to multitask
• A laptop or PC and the ability to work during power outages
• Ukrainian citizenship or a work permit for Ukraine

Desired

• MMORPG gaming experience
• Knowledge of software testing and a deep understanding of the principles of bug report creation

What we offer

• Cooperation under a gig contract
• Opportunity to work remotely
• 20 calendar days of paid vacation and days off on public holidays
• Fully paid sick leave

What's next?

Send us your CV

1

Found your perfect job? Send us an up-to-date CV and, if applicable, a link to your portfolio. We typically respond within 5 working days.

Assessment Test

2

We may ask you to complete a test so we can assess your suitability for the role. After careful examination, we’ll send you feedback.

Technical Interview

3

We’ll get together on Google Meet or Zoom, which will be your opportunity to share details about your work experience, talk about the tasks and the team, and ask any questions.

Meeting with HR

4

Our HR representatives will ask about your career expectations, preferred working format, and your approach to teamwork. Here, you’ll also learn about professional development opportunities and company benefits.

Job Offer

5

If you’re successful at the interview, we’ll make you a formal job offer. If you accept, we’ll help you with any required legal documentation, prepare for your first day, and ensure you’ve got the necessary equipment.

Welcome to the Team!

6

We work remotely and in offices in Ukraine and Poland. You will meet your team online and start the onboarding process.

Stay in Touch

If you don’t succeed the first time, don’t be discouraged. Keep an eye out for new vacancies via our official channel on Telegram.