IT Support

The IT Support role at McLaren Racing ensures efficient and reliable end-user support, resolving technical issues and fulfilling user requests within a fast-paced environment. The team supports the entire IT environment, including devices and platforms, and is responsible for implementing technical enhancements to improve responsiveness and consistency. This role acts as an IT Representative to key business stakeholders, contributing to the Business Technology Roadmap.

Must Have

• Use strong technical skills across various technology areas to find solutions
• Resolve issues in a prioritized way based on impact
• Analyze root causes for permanent resolution
• Take ownership of end-user issues with accountability
• Build and maintain relationships with key Business stakeholders and suppliers
• Prioritize tasks in a high-pressure environment and manage customer expectations
• Demonstrate previous experience in complex organizations and IT Support

Good to Have

• MCP/MCITP/CCNA certified

Perks & Benefits

• Hybrid working (3 days a week in MTC)
• Gym access
• Restaurant access
• Indoor and outdoor break-out areas
• Direct access to park and common land
• Private healthcare
• Car schemes
• Life insurance
• Generous pension contributions
• Culture that values diversity, equity and inclusion

Job description

At McLaren Racing, we’re not just here to try to take the chequered flag. We’re here to excite our fans, inspire our people and deliver for our partners. And we’re also committed to evolving our sport, our industry, and our technology, too.

Purpose of the Role:

The role will ensure that end user support is both efficient and reliable. Our team are responsible for supporting the IT environment, resolution of technical issues and fulfilling user requests.

We operate in a fast-paced environment that’s not your standard 9-5, so flexibility in working hours will be required. Culturally it’s a fun, supportive, ambitious and delivery focused team that provides members with flexibility, autonomy and exciting opportunity throughout the multiple racing series we support.

Role Dimensions:

The role will own the successful implementation of key technical enhancements to continually improve responsiveness and consistency of resolution to IT support requests and the IT service received by the end user community.

This is an varied role that covers the complete end user systems estate, inclusive of the device and platform they operate on. Ensuring new and updated business solutions meet business requirements, delivering demonstrable business value, aligned to best practice deployment of technology stacks and industry best and/or standard processes. You’ll act as an IT Representative to the key business stakeholders to help deliver the Business Technology Roadmap.

Principal Accountabilities:

• Using strong technical skills that span across a breadth of technology areas to find solutions to both typical and unconventional problems.
• Ensuring that issues are resolved in a prioritised way based on impact.
• Analysing root causes to ensure permanent resolution where possible.
• You will have an open mind to innovation and new solutions and seek to bring those into the environment.
• Taking ownership of end user issues with a strong sense of accountability.
• Building and maintaining relationships with key Business stakeholders and suppliers.
• Tactical decisions to implement initiatives to ‘get things done’.
• Prioritisation of tasks in a high-pressure environment including managing customer expectations.

Job requirements

Knowledge, Skills and Experience:

In order to thrive within this role, you’ll need to demonstrate previous experience in complex organisations and IT Support with an in-depth knowledge of the following areas:

• Experience tackling complex technical faults working with cross functional teams.
• Profound working knowledge of the entire Microsoft Office 365 suite.
• In-depth understanding and experience with multiple OS platforms such as Mac OS & Windows 10.
• Experience with enterprise level infrastructure such as Azure AD, Windows Server, Hyper-V, SSO, SCCM, Group Policy, Security.
• Good networking understanding, VLANs, VPN, DHCP, DNS, LAN, WAN, Cisco Meraki.
• Some previous knowledge of hardware procurement and asset management.
• Understanding of ITIL and Service Management good practice framework.
• MCP/MCITP/CCNA certified desirable.

Personal Attributes:

• Ability to build and maintain relationships with customers, peers, and stakeholders.
• Strong verbal and written communication skills.
• Excellent customer service skills proven within a high-pressure environment.
• Ability to remain calm and efficient under pressure.
• Good at problem solving and being organised in an enterprise environment.
• Ability to absorb technical information and communicate effectively at all levels to both technical and non-technical audiences.

What can McLaren offer?

We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part.

We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace.

McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking. Here at McLaren, we offer hybrid working with 3 days a week based in the MTC.

Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break-out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride.

We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.