Islamabad Capital Territory, Pakistan (Remote)

IT Support Engineer

1 Month ago • 1-3 Years

IT & Infrastructure

Job Description

The IT Support Engineer at Motive is responsible for ensuring end-user satisfaction by providing adept IT support. This role involves monitoring and maintaining computer systems, performing hardware and software installations, and resolving technical challenges independently and collaboratively. Key tasks include OS installations, employee onboarding/offboarding, IT asset management, and providing remote and onsite support while adhering to SLAs.

Good To Have:

CCNA & CCNP, MCITP, Office 365 Certifications
Call Center IT Support experience
Understands the basics of AI and automation used in IT support
Knows how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early

Must Have:

Bachelor of engineering in computer science or equivalent
Minimum 1-3 years IT support experience
Strong knowledge of Windows, MacOS and Linux troubleshooting
Solid IT infrastructure knowledge and experience
Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
Customer Handling experience and technical troubleshooting Expertise
Proficient in verbal and spoken English
Flexibility and willingness to work varying hours and shifts

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Job Description:

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

What You’ll Do:

Perform OS installations and configurations for MacOS, Windows, and Linux systems
Facilitate seamless onboarding and offboarding processes for employees
Conduct new hire orientation sessions related to IT support
Manage and maintain local inventory of IT assets
Coordinate with internal and external stakeholders to resolve technical issues promptly
Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
Generate accurate and timely reports on IT support metrics
Address onsite user issues within the office environment
Provide remote support to end users via tickets, emails, and Slack channels

What We’re Looking For:

Bachelor of engineering in computer science or equivalent
Minimum 1-3 years IT support experience
Strong knowledge of Windows, MacOS and Linux troubleshooting
Solid IT infrastructure knowledge and experience
Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
Customer Handling experience and technical troubleshooting Expertise
Proficient in verbal and spoken English
Flexibility and willingness to work varying hours and shifts
CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
Call Center IT Support experience (preferred)
Understands the basics of AI and automation used in IT support
Knows how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early