IT Support Engineer
3 Months ago • All levels
IT & Infrastructure
Job Description
As an IT Support Engineer in the Enterprise IT department, you will work with a talented team of IT Engineers across Europe, North America, and South America to deliver the best IT experience to employees. You will have exposure to new technologies, cloud systems, and networking infrastructure. Responsibilities include preparing and configuring new hardware for employees, acting as the first point of contact, resolving internal tickets on Jira, collaborating with other IT teams, and maintaining the asset inventory system. The role requires knowledge of various operating systems (Windows, Mac OS, iOS, Android), strong communication and troubleshooting skills, and the ability to work in a fast-paced environment.
Good To Have:
- Understanding of network principles and protocols
- Knowledge of cloud environments (Google Admin, Azure)
Must Have:
- Knowledge of OS (Windows, Mac OS, iOS, Android)
- Great communication skills (written and verbal)
- Good troubleshooting skills
- Ability to work in a fast-paced environment
- Maintain and improve documentation
Perks:
- Hybrid working (3 days in office, 2 days remote)
- Workation benefit (up to 4 weeks per year)
- 28 days paid leave + public holidays
- Pension contributions matched up to 6%
- Comprehensive healthcare (BUPA coverage)
- Wellbeing allowance (£250 annually)
- Great workplace experience (snacks, drinks, breakfasts, lunches)
- Social culture (sporting events, team budget)
- Support for growing families (maternity leave)
- Cycle-to-work scheme
- Gym discounts
Description
ABOUT THE ROLE
As an IT Support Engineer in the Enterprise IT department you will work with a talented team of IT Engineers in multiple offices across Europe, North America and South America, to deliver the best IT experience to our employees.
You will have first-hand exposure to new technologies, cloud systems and networking infrastructure.
YOU WILL BE RESPONSIBLE FOR:
- Preparing and configuring new hardware for Internal employees.
- Being the first point of contact in your respective office location.
- Resolve internal tickets on our Jira ticketing system.
- Work closely with other teams within the Enterprise IT department.
- Maintain the Asset inventory system to reflect correct data of IT assets.
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
Essential skills
- Knowledge of different Operating systems such as Windows,Mac OS, iOS and Android
- Great Communication skills both written and verbal
- Good troubleshooting skills
- Ability to work in a fast-paced environment
- Maintain and improve the current documentation used both internally and by our employees
Nice to have skills
- A good understanding of network principles and protocols.
- Knowledge of Cloud-based environments such as Google Admin and Azure
WHO WE ARE
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.
BENEFITS
- Hybrid working - 3 days per week at the office, with flexibility for 2 days at home
- Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
- Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
- Invest in your future – We match pension contributions up to 6%.
- Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
- Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
- A great workplace experience – Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches.
- A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
- Support for growing families – Up to 6 months of full pay for maternity leave.
- Stay active & save money – Cycle-to-work scheme and gym discounts.
- And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!
**As our company working language is English, we’d like to see your CV in English, please**
**As our company working language is English, we’d like to see your CV in English, please**
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