IT Support Engineer

11 Months ago • 2-4 Years • IT & Infrastructure

Job Summary

Job Description

The IT Support Engineer will handle day-to-day IT support requests, manage employee onboarding/offboarding, troubleshoot issues across macOS, Linux, and Windows systems, and support enterprise tools such as Zscaler and Okta. Responsibilities include providing technical support via Slack, email, and ticketing systems, troubleshooting hardware and software issues, managing user accounts and SSO integrations with Okta, monitoring and managing endpoint protection and network security with Zscaler, setting up new user devices, documenting issues, and collaborating with security and engineering teams. The role also involves managing IT inventory and software licensing. The ideal candidate should be proactive and detail-oriented.
Must have:
  • 2-4 years of IT support or system administration.
  • Solid understanding of macOS, Linux, and Windows troubleshooting.
  • Experience managing identity and access using Okta.
  • Familiarity with Zscaler services (ZIA/ZPA).
Good to have:
  • Basic scripting knowledge (Bash, PowerShell, or Python).
  • Experience with Google Workspace and Slack administration.
  • Exposure to endpoint management tools (Jamf, Intune, or similar).
Perks:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Access to cutting-edge technologies and tools

Job Details

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets.
Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Role Overview: We are seeking an experienced and proactive IT Support Engineer to join our growing team. This individual will be responsible for handling day-to-day IT support requests, onboarding/offboarding of employees, troubleshooting issues across macOS, Linux, and Windows systems, and supporting enterprise tools like Zscaler and Okta.

Your role at Level AI includes but is not limited to

    • Provide timely technical support to internal employees via Slack, email, and ticketing systems.
    • Troubleshoot hardware and software issues on macOS, Linux, and Windows endpoints.
    • Manage user accounts, groups, and SSO integrations using Okta.
    • Monitor and manage endpoint protection and network security via Zscaler.
    • Set up new user devices, perform system imaging, and ensure proper configuration of tools.
    • Document common issues and resolutions for the internal knowledge base.
    • Support onboarding and offboarding processes from an IT perspective.
    • Collaborate with security and engineering teams for system hardening and incident response.
    • Manage IT inventory and software licensing.

We'll love to explore more about you if you have

    • 2–4 years of experience in IT support or system administration.
    • Solid understanding of macOS, Linux, and Windows troubleshooting.
    • Experience managing identity and access using Okta.
    • Familiarity with Zscaler services (ZIA/ZPA), troubleshooting policies, and agent deployment.
    • Strong problem-solving skills and ability to handle multiple tasks in a fast-paced environment.
    • Excellent communication skills and a customer-first attitude.
    • Experience working in a startup or high-growth tech environment is a plus.
    • Nice to Have:
    • Basic scripting knowledge (Bash, PowerShell, or Python).
    • Experience with Google Workspace and Slack administration.
    • Exposure to endpoint management tools (Jamf, Intune, or similar).
What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Access to cutting-edge technologies and tools
If you are a proactive and detail-oriented individual with a passion for IT support and troubleshooting, we invite you to apply and join our team at Level AI.

To learn more visit : https://thelevel.ai/

Similar Jobs

Trellix - Manager, Customer Success

Trellix

Cork, County Cork, Ireland (On-Site)
2 Months ago
Paper Stacking games - Mobile Algorithm Deployment Intern

Paper Stacking games

Shanghai, China (On-Site)
2 Weeks ago
zipdev - Administrative Operations Manager

zipdev

Mexico (Remote)
1 Month ago
Playdead - Experienced VFX Artist

Playdead

Copenhagen, Denmark (On-Site)
11 Months ago
Newzoo - Financial Planning & Analysis Intern

Newzoo

Amsterdam, North Holland, Netherlands (Hybrid)
1 Month ago
CyberArk - IT Cloud and Infrastructure Team Leader

CyberArk

Israel (Hybrid)
3 Weeks ago
Ruselle Investments - Graduate Trainee, IT Infrastructure

Ruselle Investments

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Any Desk - IT Support Specialist

Any Desk

Lisbon, Lisbon, Portugal (On-Site)
1 Month ago
bohemia interactive - IT Technician

bohemia interactive

Mníšek, Liberec Region, Czechia (On-Site)
3 Months ago
BioFire - Global Field IT and Service Engineer

BioFire

United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Kabam - Senior 2D Character Artist

Kabam

Vancouver, British Columbia, Canada (On-Site)
3 Months ago
Canva - Senior Machine Learning Engineer - Content Management & Distribution

Canva

Auckland, Auckland, New Zealand (Remote)
3 Weeks ago
Sailpoint - Strategic Customer Success Manager

Sailpoint

Germany (Remote)
4 Weeks ago
Assystems - Support Consultant (Oracle - Aconex, Unifier)

Assystems

Gurugram, Haryana, India (On-Site)
9 Months ago
Domo - DevOps Engineer - India

Domo

Pune, Maharashtra, India (Hybrid)
1 Week ago
YouGov - Software Test Engineer

YouGov

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
Bluevine India - Sr. ML Engineer (Python developer)

Bluevine India

Bengaluru, Karnataka, India (Hybrid)
2 Weeks ago
Morning Star - Data Product Manager

Morning Star

Chicago, Illinois, United States (Hybrid)
1 Year ago
Abridge - Operations Manager, Technical Support

Abridge

San Francisco, California, United States (Remote)
1 Month ago
Univision - Reporting & Analytics Manager

Univision

Mexico City, Mexico (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in Noida, Uttar Pradesh, India

Zelis  - Service Delivery Analyst

Zelis

Hyderabad, Telangana, India (On-Site)
2 Months ago
JDA - Senior Support Engineer

JDA

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Capgemini - Senior DevOps Architect

Capgemini

Pune, Maharashtra, India (On-Site)
3 Weeks ago
DevRev - Account Executive - APJ Partners & Alliance Leader

DevRev

Bengaluru, Karnataka, India (On-Site)
1 Month ago
GoMotive - Embedded Testing

GoMotive

Bengaluru, Karnataka, India (Remote)
2 Months ago
Technorizen Software Solution - Exp. PHP Developer

Technorizen Software Solution

Indore, Madhya Pradesh, India (On-Site)
1 Year ago
Interactive Brokers - Corporate Action - Analyst

Interactive Brokers

Mumbai, Maharashtra, India (Hybrid)
2 Months ago
Cred - Cards - Growth

Cred

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Google - Software Engineer III, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Reveal - Senior Ruby Engineer

Reveal

Hyderabad, Telangana, India (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

IT & Infrastructure Jobs

Razer - Senior IT Helpdesk Specialist

Razer

Shenzhen, Guangdong Province, China (On-Site)
2 Months ago
Simcorp - Lead IT Operation Specialist - Meeting Rooms & Conferencing Administrator

Simcorp

Manila, Metro Manila, Philippines (Hybrid)
4 Weeks ago
Rhino Entertainment Group - IT Specialist

Rhino Entertainment Group

Bitola, Municipality Of Bitola, North Macedonia (Hybrid)
2 Weeks ago
Greenworks Sunrise Global Marketing - Business Systems IT Specialist

Greenworks Sunrise Global Marketing

Morristown, Tennessee, United States (On-Site)
2 Weeks ago
Cerence - IT End User Services Specialist

Cerence

Montreal, Quebec, Canada (On-Site)
1 Week ago
Siemens  - IT Software Developer

Siemens

Pune, Maharashtra, India (On-Site)
2 Weeks ago
Zeeco, Inc. - IT Desktop Support Technician

Zeeco, Inc.

Seoul, South Korea (On-Site)
1 Month ago
CyberArk - IT Cloud and Infrastructure Team Leader

CyberArk

Israel (Hybrid)
3 Weeks ago
Tesla - Software Developer, IT Application

Tesla

Barcelona, Catalonia, Spain (On-Site)
5 Months ago
Aptive - IT Trade Specialist

Aptive

Mexico City, Mexico (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

California, United States (Remote)

Noida, Uttar Pradesh, India (Hybrid)

Mountain View, California, United States (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Mountain View, California, United States (Hybrid)

California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by level ai

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug