Technical Account Manager(Remote)

5 Minutes ago • 2-3 Years
Account Management

Job Description

Level AI, a Series C startup, seeks a Technical Account Manager to revolutionize customer engagement. This role involves serving as the primary client contact, managing onboarding, understanding technical requirements, and ensuring AI-powered solutions meet client needs. You will collaborate with internal teams, develop deep product understanding, identify upsell opportunities, and track key account metrics to enhance customer experience and drive growth.
Good To Have:
  • Familiarity with CRM integrations such as Salesforce and Zendesk.
  • Familiarity with intent-based and generative artificial intelligence.
  • Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.
Must Have:
  • Serve as primary point of contact for key client accounts.
  • Handle onboarding of multiple clients simultaneously.
  • Understand clients' technical requirements and business objectives.
  • Ensure AI-powered solutions meet client needs.
  • Collaborate with internal teams to address client needs and resolve technical issues.
  • Develop deep understanding of AI-powered customer support solutions.
  • Effectively communicate technical information to clients.
  • Identify opportunities for upselling and cross-selling solutions.
  • Track and report on key account metrics.
  • Bachelor's degree in Computer Science or related field.
  • 2-3+ years in a hands-on technical role.
  • 2-3+ years delivering successful customer implementations.
  • Strong technical background in SaaS platforms, APIs, cloud services.
  • Excellent project management skills.
  • Ability to communicate technical concepts to non-technical stakeholders.
  • Exceptional organizational and problem-solving skills.
  • Strong English communication skills (written and verbal).
  • Comfortable working PST hours.

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Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Key Responsibilities :

  • Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
  • Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
  • Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
  • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
  • Identify opportunities for upselling and cross-selling our solutions to existing clients.
  • Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Requirements :

  • Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
  • 2-3+ years of experience in a hands on technical role
  • 2-3+ years of experience delivering successful customer implementations
  • Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
  • Excellent project management skills with the ability to juggle multiple projects simultaneously.
  • Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
  • Exceptional organizational and problem-solving skills.
  • Strong communication skills in English (both written and verbal).
  • Comfortable working PST hours

Optional Requirements :

  • Familiarity with common CRM integrations such as Salesforce and Zendesk.
  • Familiarity with intent-based and generative artificial intelligence
  • Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.

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