Product Manager

About the job

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer experience with our AI-native platform which leverages advanced technologies including Large Language Models. Our products extract deep insights from customer interactions and provide actionable intelligence, empowering organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking in the industry. Join us on this thrilling journey to revolutionize this even further. The future of work is here

About The Role - As an Agentic AI Product Manager, you will drive on our agentic AI portfolio of products — building solutions that transform how enterprises operate and deliver delightful customer experiences. This highly cross-functional and customer-facing role blends product thinking, vision and deep technology expertise. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution. In this role, you’ll work closely with product, engineering, GTM and the company leadership to shape the future of our portfolio of products.

What We’re Looking For -

• Bachelor’s degree in computer science, engineering, mathematics or a related field
• 2-5 years of experience in Technology Consulting, Implementations, Product, Customer Success or as founder
• Deep technical acumen in Generative AI, Agentic AI systems, applied Machine Learning, and Conversational AI
• Curiosity with a strong bias for action.
• Experience leading customer relationships and translating complex deployments into scalable product solutions
• Exceptional written and verbal communication skills
• Strong collaboration with engineering, ML, data science & GTM teams.
• Comfortable working with ambiguity and learning quickly in a dynamic startup environment
• Experience working with teams in other time zones.

You’ll stand out if you have:

• MBA from a Top tier school
• B2B Experience
• Hands on experience with AI productivity tools
• Experience in a startup or high-growth SaaS environment
• 0->1 product development experience
• Familiarity with customer experience and contact center operations

Perks & Benefits

At Level AI, we believe in fostering a supportive and collaborative team culture that is dedicated to your personal and professional growth. Join us and enjoy an array of exciting company perks, including

• Comprehensive Insurance
• Flexible Paid Time Off (PTO) policy
• Investment in your growth
• Company Swag, holiday parties, weekly dinners/lunches, and fun off-site visits
• Parental Leave

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.