IT Support Specialist - Software Solutions & Customer Service (m/f/d)

As an IT Support Specialist, you will be the first point of contact for technical application questions, providing telephone and written support to our customers. You will analyze inquiries, independently develop solutions using our knowledge database, and collaborate closely with sales, software development, and product management to find optimal solutions. Your tasks also include precise documentation of customer contacts and error messages, as well as creating FAQs and online tutorials for recurring issues. You should have completed IT training or comparable practical experience and be proficient in Microsoft products.

Must Have

• First-level support for technical application questions (phone and written)
• Analyze inquiries and independently develop solutions
• Collaborate closely with sales, software development, and product management
• Precisely document customer contacts and error messages
• Develop FAQs and online tutorials for recurring issues
• Completed IT training or comparable practical experience
• Proficiency in Microsoft products (Windows 10/11, Server 2016–2025, Office 2016–2024, Office 365)
• Service-oriented mindset and enjoyment of direct customer contact
• Willingness to attend training at our locations in Germany
• German language skills (B2 minimum)
• Motivation for continuous professional development

Good to Have

• Experience with Microsoft SQL Server and DocuWare
• Experience in software support
• Initial experience with AI

Perks & Benefits

• Job security in an international company with an unlimited permanent contract
• Company pension scheme with personal advice
• 30 days of vacation
• Flexible working hours and mobile work (e.g., 2 days office, 3 days flexible/mobile)
• Comprehensive career development through structured onboarding, learning on the job, international career options, and internal/external training
• Promotion of sustainability, health, and social engagement through an extensive Corporate Benefits program (fitness, JobRad, life and pension consulting) and an additional free day for Volunteer Day
• Needs-based and modern working environment, including high-performance IT equipment, free drinks, modern workplace furnishings, and well-connected office buildings
• Team spirit at employee events and through an employee referral program
• Short decision-making paths, flat hierarchies, and room for implementing own ideas

Shape the future with us today!

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For over 180 years, Wolters Kluwer has been dedicated to supporting and facilitating work processes with innovative solutions. Our branches in more than 40 countries serve customers in over 180 countries. In 2023, we recorded annual revenues of 5.6 billion Euros. Our expert solutions combine profound expertise with technology so that our customers can master the most important challenges. For the implementation of our vision, we rely on more than 21,000 colleagues worldwide.

Wolters Kluwer Tax and Accounting (TAA)

Wolters Kluwer Tax & Accounting Deutschland GmbH, headquartered in Ludwigsburg, is a provider of the product lines ADDISON, SBS Software, and AKTE. The company employs over 600 employees at 15 locations throughout Germany. It also forms an important pillar in the Tax & Accounting division of the globally active Wolters Kluwer Group. In Europe alone, over 46,000 tax consulting firms and over 1.5 million small and medium-sized enterprises work with software solutions from Wolters Kluwer.

Your tasks

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• First-Level-Support: You are the first point of contact for technical application questions and support our customers by phone and in writing.
• Problem Solving: You analyze inquiries, independently develop solution proposals, and use our knowledge database.
• Teamwork: You work closely with sales, software development, and product management to find optimal solutions.
• Documentation: You precisely record customer contacts and error messages.
• Content Creation: You develop FAQs and online tutorials for recurring concerns.

This is how you impress us

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• Completed IT training or comparable practical experience
• Proficiency in Microsoft products (Windows 10/11, Server 2016–2025, Office 2016–2024, Office 365)
• Desirable: Experience with Microsoft SQL Server and DocuWare
• Service-oriented mindset and enjoyment of direct customer contact
• Ideally experience in software support
• Willingness to attend training at our locations in Germany
• Initial experience with AI
• German language skills at least B2
• Motivation for continuous professional development

This is how we inspire you

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• Security for the future in an international company with an unlimited permanent contract and a company pension scheme with personal advice.
• Very good work-life balance through 30 days of vacation, flexible working hours, and the possibility for mobile work (e.g., 2 days office, 3 days flexible/mobile).
• Comprehensive career development through structured onboarding, learning on the job, international career options, as well as internal and external training.
• We promote sustainability, health, and social engagement through our extensive Corporate Benefits program (offers from fitness, to JobRad, to life and pension consulting) and an additional free day for the Volunteer Day.
• Needs-based and modern working environment, starting with high-performance IT equipment, free drinks, and modern workplace furnishings, up to well-connected office buildings.
• Team spirit at our employee events and employee referral program. With us, you have short decision-making paths, flat hierarchies, and room for implementing your own ideas.

We are growing - grow with us

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Here you can realize your ideas, develop yourself further, and grow. We have a lot to offer. Come join us and shape the future together.

Apply now easily with one click on the button!

All people are welcome – regardless of gender, nationality, ethnic and social origin, disability, religion, age, and sexual orientation and identity.

Your contact person:

Pushpa Linke

Senior Recruiter

Phone: +49 2233 3760-7976