Computer Equipment Preparation Agent - Future Project

This role involves becoming familiar with Global Field Operations concepts and procedures. The agent will perform routine tasks such as receiving and responding to client requests, creating and tracking service tickets, scheduling appointments, coordinating parts, monitoring SLAs, and communicating with cross-functional teams to ensure smooth operations. The role also includes supporting special projects as assigned. Candidates should be technical or technology professionals in systems or related fields.

Must Have

• Acquire familiarity with Global Field Operations concepts, procedures, and methodologies.
• Receive and respond to requests from clients and Field Engineering members.
• Create, validate, and track service tickets within Unisys Dispatch Field Force Management system/tools.
• Schedule appointments with clients.
• Access service agreements.
• Coordinate essential parts.
• Maintain the call center.
• Monitor Service Level Agreements (SLAs).
• Communicate with cross-functional teams to ensure a fluid and cohesive process.
• Learn and comply with Global Field Operations practices and policies.
• Learn how Global Field Operations improves customer satisfaction levels.
• Support special projects as assigned.
• Technical or technology professional in systems or related fields.

What success looks like in this role:

• Acquires familiarity with the concepts, procedures, and methodologies of Global Field Operations.
• With guidance, performs routine tasks of Global Field Operations, including:
• Receiving and responding to requests from clients and Field Engineering members,
• Creating, validating, and tracking service tickets within the Unisys Dispatch Field Force Management system/tools,
• Scheduling appointments with clients,
• Accessing service agreements,
• Coordinating essential parts,
• Maintaining the call center,
• Monitoring Service Level Agreements (SLAs), and
• Communicating with cross-functional teams to ensure a fluid and cohesive process.
• Learns and complies with Global Field Operations practices and policies.
• Learns how Global Field Operations improves customer satisfaction levels.
• Supports special projects as assigned.

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You will be successful in this role if you have:

Technical, technology professional in systems or related fields

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