IT Support Technician

We’re looking for an IT Support Technician to help keep our people and systems running smoothly. You will be the first point of contact for technical issues, providing fast, friendly, and effective support. This includes troubleshooting hardware, software, and network problems, helping with setups, documenting solutions, and ensuring a great user experience.

Must Have

• Provide quick and helpful IT support to end users (in person, by email, chat, or phone)
• Troubleshoot hardware, software, network, and login issues
• Set up new equipment (desktops, laptops, peripherals) and install/configure software
• Handle basic repairs, replacements, and preventive maintenance
• Create user accounts and assist with password or access problems
• Monitor and respond to tickets in the IT helpdesk system
• Keep documentation up to date (guides, procedures, troubleshooting steps)
• Manage IT equipment inventory
• Bachelor’s degree, relevant work experience, or industry certifications (TESDA NC2)
• 2–3 years of experience in IT Support or Help Desk
• Strong problem-solving skills and the ability to diagnose technical issues
• Excellent communication and customer service skills
• Ability to follow procedures, stay organized, and manage multiple tasks
• Team player with a willingness to learn and take feedback

Good to Have

• Experience with Office 365 and Microsoft technologies (O365, Active Directory, Azure)
• Knowledge of Windows 10/11 and common business applications
• Basic networking knowledge (Cisco, Mikrotik, WiFi, switches)
• Understanding of endpoint protection and security best practices
• Comfortable supporting mobile devices, printers, scanners, and peripherals
• Strong attention to detail and good follow-up habits

Perks & Benefits

• 20% night shift differential
• Work alongside colleagues that share the same interests and passion for art and video games
• Stable employment and professional growth in an international environment
• A culture of diversity and inclusion to unite the most outstanding talents
• Online training platforms and workshops to level you up
• Health insurance and other statutory benefits

Description

We’re looking for an IT Support Technician to help keep our people and systems running smoothly. You will be the first point of contact for technical issues, providing fast, friendly, and effective support. This includes troubleshooting hardware, software, and network problems, helping with setups, documenting solutions, and ensuring a great user experience.

What You’ll Do

• Provide quick and helpful IT support to end users (in person, by email, chat, or phone).
• Troubleshoot hardware, software, network, and login issues.
• Walk users through fixes step-by-step and follow up to ensure everything works.
• Set up new equipment (desktops, laptops, peripherals) and install/configure software.
• Handle basic repairs, replacements, and preventive maintenance.
• Create user accounts and assist with password or access problems.
• Monitor and respond to tickets in the IT helpdesk system.
• Escalate complex issues when needed.
• Keep documentation up to date (guides, procedures, troubleshooting steps).
• Support new systems, applications, and technology rollouts.
• Manage IT equipment inventory.
• Test new tools or technology and provide feedback.

Requirements

• Bachelor’s degree, relevant work experience, or industry certifications (TESDA NC2).
• 2–3 years of experience in IT Support or Help Desk.
• Strong problem-solving skills and the ability to diagnose technical issues.
• Excellent communication and customer service skills.
• Ability to follow procedures, stay organized, and manage multiple tasks.
• Team player with a willingness to learn and take feedback.

Highly Preferred Skills

• Experience with Office 365 and Microsoft technologies (O365, Active Directory, Azure).
• Knowledge of Windows 10/11 and common business applications.
• Basic networking knowledge (Cisco, Mikrotik, WiFi, switches).
• Understanding of endpoint protection and security best practices.
• Comfortable supporting mobile devices, printers, scanners, and peripherals.
• Strong attention to detail and good follow-up habits.