Account Manager

Description

At Testronic, client relationships are at the core of our success. We partner with the world’s leading gaming, entertainment, and technology companies to deliver exceptional Quality Assurance, Localization and Compliance services.

We are looking for a dedicated and personable Account Manager to join our Sales team. As a core member of our sales team, this role serves as the main point of contact for a portfolio of clients, ensuring their needs are met, relationships are nurtured, and opportunities for growth are proactively explored and pursued. Testronic Account Managers will have strong communication skills, attention to detail, and a passion for building long-term client partnerships, with an ability to turn excellent customer service into commercial growth for both the client and Testronic.

Key Responsibilities

• Act as the primary point of contact for assigned Managed Clients, handling inquiries and addressing needs with a client-first approach.
• Develop strategic account plans to lead the upsell, cross-sell, and renewal opportunities within accounts to achieve sales targets and create growth, supported by the wider Sales team.
• Identify, foster and strengthen relationships with all internal and external key stakeholders to achieve long-term client satisfaction, retention and growth.
• Broaden and deepen relationships, across all levels within client accounts, including leveraging internal senior leadership as required.
• Maintain accurate and up-to-date client records, tracking contract updates, renewals, and service performance.
• Collaborate closely with Sales, Operations, and other internal teams to deliver on client KPIs and ensure seamless service delivery.
• Generate regular progress, performance and sales reports for both clients and internal leadership.
• Proactively monitor accounts to ensure services meet client needs and budgets.
• Contribute ideas and solutions to continuously improve client management processes.
• Generate and customise sales asset as required – supported by the marketing team
• Populate and update CRM, productivity and forecasting reporting, accurately and timely.
• Develop proactive and regular collaboration with key Project Managers to ensure seamless delivery and customer service for your clients.
• Act as a thought partner to your clients via staying up to date with industry trends and competitor activities and sharing relevant knowledge as appropriate.

Requirements

• Professional experience in account management and sales, with strong customer service mindset.
• Proven track record of achieving or exceeding account management or sales targets.
• Proven ability to develop and maintain broad and deep relationships across various levels in your client companies, to ensure multiple channels of communication and influence.
• Experience in the gaming, entertainment, or technology services industry.
• Strong written, verbal communication and presentation skills, with the ability to develop relationships, influence and build trust with cross-functional stakeholders internally and externally.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple accounts simultaneously.
• Proficiency in Productivity/CRM tools (Salesforce, MS Office, Zoho, or equivalent).
• Ability to work independently and collaboratively in a fast-paced environment
• Willing ness to travel as required
• Knowledge of quality assurance and testing services is a plus.
• Self-driven and results-oriented

Preferred Qualifications

• Professional certification in Account Management (e.g., SAMA or equivalent).

Benefits

• An international and dynamic work environment in a growing industry.
• Opportunity to work with some of the world’s most recognized entertainment and technology brands.
• Career development opportunities with training and mentorship.
• Competitive compensation with performance-based incentives.