IT Systems Specialist

Second Dinner is an award-winning independent game development studio, known for MARVEL SNAP. They are seeking a mid-level IT Systems Specialist to join their growing IT team. This role provides frontline hardware and software support to both remote and in-office team members, focusing on self-enablement, automation, and risk management. The specialist will manage core tools, troubleshoot Mac and Windows environments, maintain inventories, and support strategic IT projects, contributing to a creative and innovative environment.

Must Have

• Provide friendly and efficient day-to-day hardware and software support
• Manage and troubleshoot core tools like Okta, Google Workspace, Slack, GitHub, Unity, Zoom, Atlassian, Microsoft 365
• Field support for MacOS and Windows PC environments (setup, troubleshoot, updates, MDM)
• Maintain hardware and software inventories
• Document IT processes and create user guides
• Support IT team in automation initiatives
• Collaborate with IT Manager and Security & Compliance Manager on strategic projects
• Stay current with IT best practices and emerging technologies
• Understanding of IT infrastructure and support processes
• Familiarity with common business software and SaaS applications
• Working knowledge of both MacOS and Windows operating systems
• Experience with basic troubleshooting and problem-solving in Mac and PC environments
• Experience in a helpdesk or customer support role
• Strong interpersonal and communication skills
• A friendly, patient, and service-oriented attitude
• Excellent problem-solving abilities and attention to detail
• Eagerness to learn and grow in an IT role
• Ability to work both independently and as part of a team
• Flexibility to respond to occasional on-call duties
• Ability to carry and lift up to 25 lbs for shipping and receiving equipment

Good to Have

• Experience with specific tools (Okta, Google Workspace, Slack, etc.)
• Basic understanding of networking concepts
• Familiarity with IT security best practices
• Knowledge of mobile device management (MDM) systems

Perks & Benefits

• Medical, Dental, and Vision insurance plans with Second Dinner paying 100% of premiums for employees and 75% for dependents for many plans
• 401(k) contribution with no waiting period
• 16 weeks paid parental leave with no waiting period
• Home office improvement bonus
• Paid Vacation & Sick time
• Up to 10 BetterHelp sessions covered each benefits plan year
• Company Winter Holiday shutdown (Dec 25-Jan 1)
• Company Summer Holiday shutdown (week of July 4)
• Company Events - In-person Summer all-hands gathering, in-person holiday party, and virtual events throughout the year

Who We Are

Second Dinner is an award-winning independent game development studio. Just how many awards, you ask? A whopping 22 in total so far… Including Mobile Game of the Year from both The Game Awards and DICE, Best Strategy Game from IGN, and the prestigious Apple Design Award for Innovation. Yes, that's a lot of awards! But these accolades don't magically materialize; they're a testament to the amazing folks who make up our studio. You could be the next addition to our award-winning team! Continue reading to find out more.

For our debut game, MARVEL SNAP, we've partnered with Marvel (Trust us, we had to pinch ourselves too!). We've got other SUPER FUN (but still secret) projects in the works and this role is a chance to be a part of something new, and special at the company. As a remote-first company, we value diversity and encourage applications from everyone who can bring something unique to the table.

Our IT Team

Our IT strategic pillars are to promote self-enablement, automation, and risk management.

Self-Enablement: We ensure employees across the country have the tools and support they need to succeed. From managing hardware like laptops and peripherals to providing access to essential software and collaboration tools, we enable seamless productivity for both in-office and remote teams. By empowering teams with impactful tools and fast, effective support, our IT team helps drive creativity, innovation, and collaboration across the organization.

Automation: We constantly look to improve our processes, leveraging AI, tools, and processes to enable more time spent on creative and strategic pursuits.

Risk Management: We work closely with central technology and security teams to maintain robust infrastructure, enforce data protection, and deliver tailored solutions that meet the unique needs of our company.

Your Role

We're seeking an enthusiastic mid-level IT Systems Specialist to join our growing team. This role will join our small but high-impact IT team in our growing organization, providing frontline support and assistance to our team members in the office and remotely. This role includes 3-4 in-office days each week, depending on what's happening around the studio. Onsite support is especially valuable during high-traffic days like team offsites, social events, and other moments when our teams gather in person. The ideal candidate is ready to dive in, learn on the job, and grow with our company. If you're passionate about technology, eager to grow your IT skills, work with cutting-edge tech, collaborate with a supportive team, and help create exciting games, we want to hear from you!

What You'll Do:

• Be our frontline support by independently providing friendly and efficient day-to-day hardware and software support to team members both remotely and in office.
• Manage and troubleshoot core tools and services, including:
• Okta (Single Sign-On)
• Google Workspace
• Slack
• GitHub
• Unity
• Zoom
• Atlassian products (Jira, Confluence)
• Microsoft 365
• Field support needs for both MacOS and Windows PC environments, including:
• Set up and configure new machines
• Troubleshoot hardware and software issues
• Manage software updates and patches
• Assist with data migration and backups
• Oversee our MDM platforms and mobile devices (Microsoft InTune for Windows, Kandji for macOS)
• Maintain hardware and software inventories
• Document IT processes and create user guides
• Support and work with the IT team to implement automation initiatives in the IT department
• Collaborate and support the IT Manager and Security & Compliance Manager on various strategic projects
• Stay current with IT best practices and emerging technologies

What You'll Need:

• Understanding of IT infrastructure and support processes
• Familiarity with common business software and SaaS applications
• Working knowledge of both MacOS and Windows operating systems
• Experience with basic troubleshooting and problem-solving in Mac and PC environments
• Experience in a helpdesk or customer support role
• Strong interpersonal and communication skills
• A friendly, patient, and service-oriented attitude
• Excellent problem-solving abilities and attention to detail
• Eagerness to learn and grow in an IT role
• Ability to work both independently and as part of a team
• Flexibility to respond to occasional on-call duties
• Ability to carry and lift up to 25 lbs for shipping and receiving equipment

Nice to Have, But Not Necessary:

• Experience with any of our specific tools (Okta, Google Workspace, Slack, etc.)
• Basic understanding of networking concepts
• Familiarity with IT security best practices
• Knowledge of mobile device management (MDM) systems

The total compensation for this position includes a new hire offer base salary range of $90,000 to $120,000 USD + equity + comprehensive benefits + potential for discretionary performance bonuses.

Individual pay within this salary range may span multiple levels within the discipline and is determined by assessed job-related skills, experience, relevant education or training. It also factors in market demands and business needs. The disclosed range is not adjusted based on location and may be subject to change or modification based on business needs in the future. Your recruiter can answer any questions about new hire total compensation during the hiring process.

An overview of the benefits and perks at Second Dinner:

• Medical, Dental, and Vision insurance plans with Second Dinner paying 100% of premiums for employees and 75% for dependents for many plans
• 401(k) contribution with no waiting period
• 16 weeks paid parental leave with no waiting period
• Home office improvement bonus
• Paid Vacation & Sick time
• Up to 10 BetterHelp sessions covered each benefits plan year
• Company Winter Holiday shutdown (Dec 25-Jan 1)
• Company Summer Holiday shutdown (week of July 4)
• Company Events - In-person Summer all-hands gathering, in-person holiday party, and virtual events throughout the year

We are an equal opportunity employer that places high value on diversity and inclusion. We do not discriminate on the basis of race, color, ancestry, national origin, religion, age, disability status, sex (including pregnancy), gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, marital status, military status, or veteran status.

You must be legally authorized to work and reside in the United States. We do not sponsor visas or support employment outside the U.S. for this role.