So, what’s the role all about?

We are seeking a skilled and customer-focused IT Technical Support Engineer to provide timely and effective support to our employees in the Philippines and across the APAC region. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network-related issues, supporting onboarding/offboarding processes, and ensuring smooth day-to-day IT operations.

How will you make an impact?

• Provide first and second-level support for end-user technical issues (laptops, desktops, peripherals, software, and network).
• Manage user accounts, permissions, and access in Active Directory, Office 365, and other enterprise systems.
• Support IT onboarding and offboarding for employees and contractors.
• Coordinate with global IT teams for escalations and follow-ups.
• Troubleshoot and resolve hardware and software problems (Windows, Mac, and standard business applications).
• Maintain IT asset inventory and update documentation as needed.
• Monitor ticketing system (e.g., ServiceNow, Jira,) and ensure SLA adherence.
• Support remote users via tools like Any Desk, or Remote Desktop.
• Assist in setting up video conferencing equipment and resolving meeting room issues.
• Perform routine system maintenance, updates, and patches.

Have you got what it takes?

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 6-7 years of experience in IT support, preferably in a multinational environment.
• Strong knowledge of Windows, Linux and Mac operating systems.
• Experience with Active Directory, Office 365, VPN, basic networking, and remote desktop
• Excellent communication and customer service skills.
• Ability to manage tasks independently and prioritize under pressure.
• ITIL certification or relevant technical certifications (CompTIA, Microsoft, Cisco) is a plus.

Preferred Skills:

• Experience with asset management systems and ticketing tools.
• Familiarity with endpoint security solutions and compliance policies.
• Exposure to cloud technologies like Azure AD is an advantage.
• Work Schedule: Philippines Time (Standard APAC Business Hours) & Shift

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8219

Reporting into: Manager, IT Technical Support

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.