Product Manager

At NiCE, we are seeking a highly organized and strategic Product Manager for AutoSummary and Real-Time Insights. In this role, you will build innovative Generative AI Agent Guidance based products. This high-impact role focuses on roadmap management, strategic planning, cross-functional collaboration, and communication, ensuring clarity and alignment in complex environments.

Must Have

• Own the creation, maintenance, and communication of the product roadmap.
• Track dependencies, identify conflicts or gaps, and proactively escalate risks or misalignments.
• Coordinate quarterly and annual planning processes across product and engineering teams.
• Align roadmaps with strategic business priorities, GTM plans, and platform-level objectives.
• Facilitate alignment between technical deliverables and market/customer needs.
• Serve as a liaison between Product, Engineering, Product Marketing, Sales Enablement, and Executive Leadership.
• Ensure consistency of messaging, prioritization, and timing across initiatives.
• Support communication of roadmap themes and updates to both internal and external stakeholders.
• Build and deliver executive-level presentations and planning artifacts.
• Maintain shared roadmap tools and documentation that improve visibility and decision-making.
• Champion portfolio planning best practices across teams.
• Bachelor’s degree in Business, Computer Science, or a related field.
• 5+ years of experience in Product Management.
• Experience managing roadmaps in large organizations.
• Excellent organizational and program coordination skills.
• Strong communication and presentation skills.
• Ability to synthesize diverse inputs into a cohesive plan.
• Skilled at navigating ambiguity in matrixed environments.
• Familiarity with Agile, SAFe, Aha!, Jira, Confluence.
• Experience in Contact Center, GenAI, SaaS, or CX platforms.
• Strong data-driven decision-making and reporting.

Perks & Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Opportunity to learn and grow daily.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• NiCE-FLEX hybrid model (2 days office, 3 days remote).

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a highly organized and strategic Product Manager – AutoSummary and Real-Time Insights. In this role, you will build innovative Generative AI Agent Guidance based product.

How will you make an impact?

This is a high-impact role ideal for someone who thrives on structure, collaboration, and delivering clarity in complex environments.

Roadmap Management

• Own the creation, maintenance, and communication of the product roadmap
• Track dependencies, identify conflicts or gaps, and proactively escalate risks or misalignments

Strategic Planning & Alignment

• Coordinate quarterly and annual planning processes across product and engineering teams
• Align roadmaps with strategic business priorities, GTM plans, and platform-level objectives
• Facilitate alignment between technical deliverables and market/customer needs

Cross-Functional Collaboration

• Serve as a liaison between Product, Engineering, Product Marketing, Sales Enablement, and Executive Leadership
• Ensure consistency of messaging, prioritization, and timing across initiatives
• Support communication of roadmap themes and updates to both internal and external stakeholders

Communication & Transparency

• Build and deliver executive-level presentations and planning artifacts
• Maintain shared roadmap tools and documentation that improve visibility and decision-making
• Champion portfolio planning best practices across teams

Have you got what it takes?

• Education & Experience:
• Bachelor’s degree in Business, Computer Science, or a related field
• 5+ years of experience in Product Management
• Experience managing roadmaps in large organizations
• Skills & Competencies:
• Excellent organizational and program coordination skills
• Strong communication and presentation skills, especially with executive audiences
• Ability to synthesize and align inputs from diverse stakeholders into a cohesive plan
• Skilled at navigating ambiguity and driving alignment in matrixed environments
• Familiarity with product development methodologies (Agile, SAFe, etc.) and planning tools (e.g., Aha!, Jira, Confluence)
• Experience in Contact Center, GenAI, SaaS or customer experience platforms
• Strong data-driven decision-making and reporting capabilities

Why Join Us?

At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.

If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.