The ITAM ServiceNow Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform. This role requires close collaboration with clients to understand their asset management needs and configuring ServiceNow modules. The consultant will ensure the efficient tracking and management of hardware and software assets. Key responsibilities include gathering and analyzing ITAM requirements through client workshops, translating needs into technical specifications, and documenting current and future state processes. It also involves implementing and configuring ServiceNow ITAM modules, ensuring data integrity within the CMDB, and developing training materials. Effective communication and relationship management with clients is vital, alongside continuous improvement efforts to optimize processes and stay updated with ServiceNow features and ITAM best practices.