ITAM Consultant for ServiceNow
4 Months ago • All levels
Job Description
The ITAM ServiceNow Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform. This role requires close collaboration with clients to understand their asset management needs and configuring ServiceNow modules. The consultant will ensure the efficient tracking and management of hardware and software assets. Key responsibilities include gathering and analyzing ITAM requirements through client workshops, translating needs into technical specifications, and documenting current and future state processes. It also involves implementing and configuring ServiceNow ITAM modules, ensuring data integrity within the CMDB, and developing training materials. Effective communication and relationship management with clients is vital, alongside continuous improvement efforts to optimize processes and stay updated with ServiceNow features and ITAM best practices.
Must Have:
- Gather and analyze ITAM requirements.
- Implement and configure ServiceNow ITAM modules.
- Ensure data integrity and accuracy within the CMDB.
- Conduct thorough testing of ServiceNow configurations.
- Develop and deliver training materials and workshops.
The ITAM ServiceNow Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform. This role involves working closely with clients to understand their asset management needs, configuring ServiceNow modules, and ensuring the efficient tracking and management of hardware and software assets. The consultant will also provide expertise in best practices for ITAM processes and contribute to continuous improvement initiatives.
Your main responsibilities are:
Requirements Gathering and Analysis:
- Conduct client workshops and interviews to gather and analyze ITAM requirements.
- Translate business needs into technical specifications and functional designs.
- Document current and future state processes related to asset management
- Implement and configure ServiceNow ITAM modules (Hardware Asset Management, Software Asset Management, etc.) to meet client requirements.
- Configure discovery tools and integrations (Discovery, ServiceWatch, Service Graph Connector, etc.) to accurately populate the Configuration Management Database (CMDB).
- Ensure data integrity and accuracy within the CMDB.
- Develop and implement data cleansing and normalization strategies.
- Establish and maintain asset lifecycle processes.
- Conduct thorough testing of ServiceNow configurations and customizations.
- Develop and execute test plans and test cases.
- Develop and deliver training materials and workshops for end-users and administrators.
- Create and maintain comprehensive documentation, including process flows, configuration guides, and user manuals.
- Maintain effective communication with clients throughout the project lifecycle.
- Provide regular status updates and address client concerns.
- Build and maintain strong client relationships.
- Stay up-to-date with the latest ServiceNow features and ITAM best practices.
- Identify opportunities for process improvement and optimization.
- Contribute to the development of internal knowledge base and best practice documentation.
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