ITAM Consultant for ServiceNow

The ITAM ServiceNow Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform. This role involves working closely with clients to understand their asset management needs, configuring ServiceNow modules, and ensuring the efficient tracking and management of hardware and software assets. The consultant will also provide expertise in best practices for ITAM processes and contribute to continuous improvement initiatives. Your main responsibilities are: Requirements Gathering and Analysis: Conduct client workshops and interviews to gather and analyze ITAM requirements. Translate business needs into technical specifications and functional designs. Document current and future state processes related to asset management ServiceNow Configuration and Implementation: Implement and configure ServiceNow ITAM modules (Hardware Asset Management, Software Asset Management, etc.) to meet client requirements. Configure discovery tools and integrations (Discovery, ServiceWatch, Service Graph Connector, etc.) to accurately populate the Configuration Management Database (CMDB). Data Management and CMDB Maintenance: Ensure data integrity and accuracy within the CMDB. Develop and implement data cleansing and normalization strategies. Establish and maintain asset lifecycle processes. Testing and Deployment: Conduct thorough testing of ServiceNow configurations and customizations. Develop and execute test plans and test cases. Training and Documentation: Develop and deliver training materials and workshops for end-users and administrators. Create and maintain comprehensive documentation, including process flows, configuration guides, and user manuals. Client Communication and Relationship Management: Maintain effective communication with clients throughout the project lifecycle. Provide regular status updates and address client concerns. Build and maintain strong client relationships.   Continuous Improvement: Stay up-to-date with the latest ServiceNow features and ITAM best practices. Identify opportunities for process improvement and optimization. Contribute to the development of internal knowledge base and best practice documentation.