ITSS Service Engineer

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The ideal candidate will actively engage in the engineering, development, testing, troubleshooting, operation, and maintenance of mobile endpoint devices and their corresponding management services within a global enterprise. This individual will contribute to enhancing eBay's mobile endpoint security and usability, working collaboratively under established guidelines.

Essential Job Responsibilities: 

The professional in this role will be tasked with delivering robust technical support for Android, iOS and Zebra endpoints as well as managing Client Engineering services related to technologies such as Intune, Entra (Azure), CrashPlan, CrowdStrike, and Android/iOS/Zebra operating systems. Key responsibilities include:

• Providing support for automated device provisioning services, predominantly with Intune.

• Packaging third-party and native Android/iOS/Zebra software for deployment in scenarios involving new installations, upgrades, and patching.

• Configuring and deploying Android/iOS/Zebra policies and baselines aligned with Information Security standards.

• Assisting in installations, upgrades, and maintenance of endpoint management services.

• Monitoring all endpoint deployments to assure quality and adherence to SLA commitments.

• Handling escalated incidents from helpdesk staff regarding Client Engineering services, with advanced troubleshooting to resolve complex issues on Android/iOS/Zebra endpoints.

• Facilitating the management of incident/request tickets in the Client Engineering queue.

• Crafting and maintaining detailed documentation for end-users, support teams, process flows, and reporting related to Client Engineering systems.

Qualifications/Requirements:

• Minimum of 5 years of experience in desktop support, with expertise in troubleshooting modern Android, iOS and Zebra devices within an enterprise setting.

• At least 5 years of experience in supporting and troubleshooting various endpoint management technologies, including but not limited to Intune or comparable MDM products, and Azure AD/Active Directory.

• Superior written and verbal communication skills, capable of conveying complex technical concepts to peers and management.

• Proficiency in logical thinking and analysis regarding application and business process requirements.

• Experience in user-focused technical support environments.

• Self-motivated and capable of working independently with minimal supervision.

• A Bachelor's degree or higher in information technology, computer science, or an equivalent educational background and experience combination.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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