Junior Account Manager (Asian Clients)
Job Summary
Job Description
As a Junior Account Manager, you will be responsible for building strong, long-term relationships with clients and understanding their specific business needs. You will assist in solving technical problems, provide daily consultations, and conduct product training. Your role also includes creating manuals, interacting with the development team, and collecting client feedback. The ideal candidate will possess strong communication and problem-solving skills and the ability to work in a fast-paced environment.
Must have:
- Written and spoken English – B2 proficiency
- Native or near-native Russian language skills
- Experience as an Account Manager or Support Specialist for at least 1 year
- Strong communication, problem-solving, and analytical skills
- Ability to work in a fast-paced environment and manage stress
- Self-organization and the ability to prioritize tasks
- Ability to work both independently and in a team
Good to have:
- Negotiation experience
- Experience in the IT field
- Knowledge of Chinese
Perks:
- Full-time work opportunities
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
Job Details
Overview:
SOFTSWISS is growing, and we are seeking a skilled Junior Account Manager to join our team. If you are driven by excellence and share our values, we would love to hear from you.
About Product:
Affilka – Affiliate Management Platform
A software platform to manage, track, and analyse affiliate performance.
Learn More
Key responsibilities:
- Building strong long-term relationships with clients and key people on the clients’ side
- Understanding the specifics of the client's business, analysis of the client's requirements
- Assistance in solving technical problems
- Daily consultations on using the product
- Conducting product trainings and demonstrations for clients and their teams
- Creating manuals and documentation on the use of the product for customers
- Interacting with the development team, collection and analysis of clients’ feedback
Requirements:
- Written and spoken English – B2; Russian - native or close to native
- Strong communication, problem-solving and analytical skills
- Experience as an Account Manager, Support Specialist for at least 1 year
- Ability to work in a fast-paced manner and manage stress
- Self-organization and ability to prioritize tasks
- Ability to work both independently and in a team
Nice to have:
- Negotiation experience
- Experience in the IT field
- Knowledge of Chinese
What we offer:
- Full-time work opportunities
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
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