Account Manager

2 Days ago • 2 Years +

Job Summary

Job Description

As an Account Manager at SOFTSWISS, you will be the primary contact for casino operator clients, fostering strong, lasting relationships. Your key responsibilities will include upselling and cross-selling services, resolving client issues, monitoring performance, and providing market insights. You'll collaborate with internal teams to provide technical assistance and ensure client satisfaction. This role requires strong relationship-building skills and the ability to analyze data and provide actionable insights. The ideal candidate will contribute to SOFTSWISS's mission of innovation in the iGaming industry.
Must have:
  • Written and spoken English B2+
  • 2+ years in account management
  • Ability to analyze data and provide insights
  • Ability to resolve client issues efficiently
Good to have:
  • Written and spoken Russian
Perks:
  • Full-time remote work and flexible hours
  • Comprehensive Mental Health Programme
  • Private insurance
  • Sports program compensation
  • Free online English lessons
  • An additional 1 day off per year
  • Generous referral program
  • Training and workshops

Job Details

Overview:

SOFTSWISS continues to expand the team and is looking for an Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

  • Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.
  • Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and client satisfaction.
  • Problem Resolution: Quickly address any client issues related to the game aggregator, coordinating with internal departments to ensure timely solutions.
  • Performance Monitoring: Track and report on the performance of client accounts, identifying areas for improvement and optimization.
  • Market Research: Stay up-to-date on industry trends and competitor activities, providing clients with insights and recommendations.
  • Technical assistance: Collaborate with internal technical teams to assist clients about their ongoing issues or requirements

Requirements:

  • Written and spoken English B2+
  • Previous experience with creating and implementing strong relationships with clients 2+ years in account management and/or customer success management
  • Ability to analyze data and provide actionable insights to improve client performance
  • Ability to resolve client issues efficiently and maintain high levels of client satisfaction

Nice to have:

  • Written and spoken Russian

What we offer:

  • Full-time remote work opportunities and flexible working hours
  • Comprehensive Mental Health Programme
  • Private insurance
  • Sports program compensation
  • Free online English lessons
  • An additional 1 Day off per calendar year
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.

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