Support Manager
Job Summary
Job Description
The Support Manager will be responsible for responding to customer requests and providing timely status updates within established SLAs. They will track customer issues using a ticketing system to ensure quick resolution, proper follow-up, and documentation. The role involves managing and coordinating urgent and complicated support issues and cooperating with various IT support teams on user-related queries. The ideal candidate will possess strong communication skills and the ability to work effectively as a team player, along with basic knowledge of Microsoft technologies and IT infrastructure.
Must have:
- Good knowledge of English and Russian (B2 level or higher).
- Experience in Customer Service.
- Strong communication skills and ability to work effectively as a team player.
- Basic knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
- Self-motivated, results-driven, and organized.
Good to have:
- Understanding of online gambling industry.
- Experience with Jira.
- Experience with Excel.
Perks:
- Full-time work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
4 skills required
Job Details
Overview:
SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Key responsibilities:
- Respond to customer requests and provide timely status updates within established SLA’s.
- Track customer issues using a ticketing system to ensure quick resolution, proper follow-up, and documentation.
- Manage and coordinate urgent and complicated support issues.
- Cooperate with various IT support teams inside the company on user-related queries
Requirements:
- Good knowledge of English and Russian (B2 level or higher).
- Experience in a Customer Service
- Strong communication skills and ability to work effectively as a team player.
- Basic knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
- Self-motivated, results-driven, and organized.
Nice to have:
- Understanding of online gambling industry.
- Experience with Jira
- Experience with Excel
What we offer:
- Full-time work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
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