Retention Specialist - Junior

1 Month ago • All levels

Job Summary

Job Description

SOFTSWISS is seeking a Retention Specialist to join their team. The role involves driving customer engagement and retention strategies, implementing loyalty programs, and collaborating with various departments to improve client satisfaction and reduce churn. The specialist will be responsible for designing and executing retention strategies, providing personalized support, and monitoring key customer metrics to identify and mitigate churn risks. This is an opportunity to significantly impact customer loyalty and long-term value.

Must have:

Proven experience in customer retention, CRM, or client-focused role.
Strong analytical and strategic thinking skills.
Knowledge of Customer.io or gambling industry experience.

Good to have:

Experience with customer data platforms or CRMs.
Familiarity with retention metrics and reporting tools.
Understanding of iGaming industry trends and player behavior.

Perks:

Full-time remote work
Flexible working hours
Private insurance
Additional day off per year
Sports program compensation
Mental Health Programme
Free online English lessons
Referral program
Training and workshops
Conference participation

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

cross-functional

excel

retention-strategies

sql

Job Details

Overview:

SOFTSWISS is hiring a Retention Specialist to join our dynamic team. We are looking for a results-driven and experienced professional who is passionate about customer engagement and shares our values and culture. In this role, you will drive the development and execution of customer retention strategies, implement loyalty initiatives, and collaborate cross-functionally to optimize client satisfaction and reduce churn. This is an exciting opportunity to make a measurable impact on customer loyalty and long-term value.

Purpose of the role:

You will be responsible for designing and executing customer retention strategies that enhance loyalty and reduce churn. Your focus will be on delivering personalized support, developing targeted retention campaigns, and collaborating with marketing and sales to improve overall customer satisfaction and lifetime value.

Key responsibilities:

Develop and implement customer retention programs and loyalty initiatives to enhance long-term engagement.
Provide personalized support by handling customer inquiries and resolving issues to ensure satisfaction.
Monitor key customer metrics, identify churn risks, and collaborate with cross-functional teams to improve retention outcomes.

Required Experience:

Proven experience in customer retention, CRM, or a similar client-focused role.
Strong analytical and strategic thinking skills, with attention to detail.
Knowledge of Customer.io or experience in the gambling industry is required

Nice to have:

Experience working with customer data platforms or CRM tools beyond Customer.io.
Familiarity with retention metrics and reporting tools (e.g., dashboards, SQL, Excel)
Understanding of iGaming industry trends and player behavior.

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.