Job Description
SOFTSWISS is seeking a Technical Operations Manager to join its expanding team. This role involves handling technical operations requests, rolling out client customization payment methods, and performing technical troubleshooting related to transactions and payment methods. The manager will also maintain payment system efficiency, interact with payment systems, analyze payment problem patterns, and collaborate with various internal departments.
Good To Have:
- Experience with JIRA, Jenkins, Gitlab
- Experience with monitoring systems (ELK)
- Understanding of information and application security, SSH, and access credentials
Must Have:
- Handling technical operations requests from first line support about transactions issues and Payment Methods work
- Roll out a customization of new Clients Customization Payment Methods on the Client’s website
- Technical troubleshooting about transactions and Payment Methods
- Maintaining the efficiency of payment systems
- Interaction with payment systems
- Analysis and identification of patterns in problems with payments with subsequent reporting
- Interaction with related departments (2nd line, Finance, Account managers, B2C…)
- Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
- Higher or incomplete higher education, preference for graduates of technical universities
- English and Russian not lower than Upper Intermediate level
Perks:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
Overview:
SOFTSWISS continues to expand the team and is looking for aTechnical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values.
Key responsibilities:
- Handling technical operations requests from first line support about transactions issues and Payment Methods work
- Roll out a customization of new Clients Customization Payment Methods on the Client’s website
- Technical troubleshooting about transactions and Payment Methods
- Maintaining the efficiency of payment systems
- Interaction with payment systems
- Analysis and identification of patterns in problems with payments with subsequent reporting
- Interaction with related departments (2nd line, Finance, Account managers, B2C…)
Required Experience:
- Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
- Clear understanding of how the Payment System works
- Strong knowledge of transactions flow
- Knowledge of the basics of WEB architecture
- Higher or incomplete higher education, preference for graduates of technical universities
- English and Russian not lower than Upper Intermediate level
- Knowledge of the basics in programming (data types/basic operators/functions)
Nice to have:
- Experience with JIRA, Jenkins, Gitlab
- Experience with monitoring systems (ELK)
- Understanding of information and application security, SSH, and access credentials
Our Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
Learn more about our hiring process here (link) – what to expect, how to prepare, and what makes SOFTSWISS different.
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