CRM Platform Manager – Senior

This website uses cookies to ensure you get the best experience.

SOFTSWISS and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Overview:

We are looking for a CRM Platform Manager to drive the development of our CRM system – Hubspot – and generate actionable insights from client data. This is a hybrid role that combines system configuration and support with proactive data analysis

Purpose of the role:

You will play a key part in ensuring the CRM becomes a central tool for decision-making and client management across teams

About Product:

SOFTSWISS Game Aggregator

A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

CRM Operations & Support

• Receive and prioritise requests from business stakeholders (primarily Account Management and leadership)
• Configure CRM elements and workflows
• Integrate CRM with external systems (1C, Jira, Tableau), ensure data consistency and accuracy
• Provide user support, consult teams on CRM capabilities
• Maintain documentation and internal knowledge base

Data Quality & Management

• Monitor completeness and consistency of client records (segments, sources, products, activity, etc.)
• Detect and eliminate duplicates or contradictory data
• Suggest improvements to data structure and logic

Analytics & Insights

• Build client segments and reports
• Generate regular exports with interpretation for BizDev, Marketing, and Product teams
• Identify trends, anomalies, and missed opportunities (e.g., underused segments, upsell/cross-sell cases). Proactively highlight insights for decision-making
• Set up and maintain dashboards in CRM and BI tools
• Automate recurring reports (e.g., monthly KPIs, client churn, new client activity)

Requirements:

• Experience with HubSpot (setup, automation, user support) at least 1 year
• Upper-Intermediate or higher Russian and English (B2+)
• Strong data literacy: report building, validation, filtering, interpretation
• Experience working with BI tools (Tableau, Power BI, or similar)
• Understanding of APIs and system integrations
• Ability to translate business needs into technical requirements
• Excellent communication skills and a service-oriented mindset
• Proactive, structured, and detail-focused approach

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events