Junior Desktop Support Technician

QLOC, a leading service provider for the video game industry, offers development, art, testing, and localization services for major publishers like EA and CD PROJEKT RED. As a Junior Desktop Support Technician, you will be responsible for installing, maintaining, and repairing hardware and software, diagnosing system faults, providing technical support to employees, managing IT equipment, and preparing setups for new hires, contributing to a dynamic software testing environment.

Must Have

• Installing, reinstalling, updating and repairing hardware and software
• Diagnosing and repairing faults in computer systems and applications during software testing
• Providing technical support services for the company's employees through personal, telephone or e-mail assistance for the dynamically changing environment of the software being tested
• Technical care of IT equipment
• Purchase and records of IT equipment
• Preparing jobs for new employees of the company
• Preparing reports for superiors

Good to Have

• Ability to solve problems with video games (PC, consoles)
• Higher education in a major (or during studies)
• Experience in a similar position

Perks & Benefits

• Full-time employment contract
• Shift work from 7 a.m. to 9 p.m.
• Daily contact with the latest technologies and top-class computer hardware
• Possibility to join the Multisport program
• Co-financing for private medical care, after the trial period
• Workplace in a modern office building
• Working in a young, friendly team
• Dragons Academy - knowledge and skills exchange events
• Dragothon - an internal sports challenge with prizes

QLOC offers first-class services for the video game industry. We love games and we love to co-develop games even more! Our broad range of services include development, art, testing and localization. We offer first-class services for the biggest players in the video game industry – EA, Capcom, Warner Bros., CD PROJEKT RED, Activision and BANDAI NAMCO Entertainment among many others. We work on the biggest gaming platforms, state-of-the-art technologies and games powered by Unreal Engine, or custom engines like Frostbite or REDengine. We have helped enhance and move Devil May Cry, Dark Souls Remastered, Mortal Kombat, Cyberpunk 2077, Gotham Knights (and many more) to new platforms, taking great joy in the process and sharing passion with players around the world.

As one of the #QLOCdragons you will be responsible for:

• Installing, reinstalling, updating and repairing hardware and software,
• Diagnosing and repairing faults in computer systems and applications during software testing,
• Providing technical support services for the company's employees through personal, telephone or e-mail assistance for the dynamically changing environment of the software being tested,
• Technical care of IT equipment,
• Purchase and records of IT equipment,
• Preparing jobs for new employees of the company,
• Preparing reports for superiors.

What do we require of you:

• Very good knowledge of Microsoft Windows 10/11 and MS Office at the level of configuration and troubleshooting,
• Knowledge of working in a domain environment,
• Very good knowledge of the construction and operation of computer hardware,
• Independence, conscientiousness, meticulousness, responsibility and regularity,
• Ability to work under time pressure,
• Communicativeness and the ability to work in a team,
• Good command of spoken and written English,
• Very good knowledge of the Polish language,
• Openness and readiness to constantly learn and improve qualifications.

Additional advantages will be:

• Ability to solve problems with video games (PC, consoles),
• Higher education in a major (or during studies),
• Experience in a similar position.

We offer

• Full-time employment contract.
• Shift work from 7 a.m. to 9 p.m.
• Daily contact with the latest technologies and top-class computer hardware.
• Possibility to join the Multisport program.
• Co-financing for private medical care, after the trial period.
• Workplace in a modern office building.
• Working in a young, friendly team.
• Dragons Academy - knowledge and skills exchange events.
• Dragothon - an internal sports challenge with prizes.