Junior IT Specialist

Fool's Theory, a game development company from Bielsko-Biała, Poland, known for 'Seven: The Days Long Gone' and 'The Thaumaturge', is seeking a Junior IT Specialist. This role involves managing user access, installing and updating software, providing technical support both onsite and remotely, troubleshooting software and basic network issues, and maintaining IT documentation. The specialist will also collaborate with developers and external contractors on application-level issues and support automation efforts, contributing to a project developed in cooperation with CD PROJEKT RED.

Must Have

• Manage user access rights and permissions across company applications
• Install, configure, and update standard software packages for employees
• Provide technical support to employees both onsite and remotely focusing on software-related issues
• Troubleshoot and resolve basic network and application connectivity issues
• Diagnose and resolve software installation, configuration and compatibility problems
• Maintain and update IT and software documentation regularly
• Solid understanding of computer hardware components and architecture
• Hands-on experience in assembling, troubleshooting, and maintaining PCs and related hardware
• Working knowledge of Microsoft Windows operating systems
• Basic understanding of TCP/IP networking concepts
• Fluency in English at a minimum B2 level (both spoken and written)

Good to Have

• Familiarity with network solutions (switches, routers, firewalls, specially FortiGate and MikroTik)
• Experience with Active Directory administration
• Knowledge of virtualization platforms such as Hyper-V and Proxmox
• Understanding of server operating systems, including Microsoft Windows Server 2019 or newer, and Linux
• Experience with Google Workspace administration
• Basic knowledge of Endpoint Detection and Response (EDR) solutions
• Driver's license, category B

Perks & Benefits

• Work fully on-site from our office in Bielsko Biała
• Flexible working hours (core hours 10:00-16:00)
• English language lessons
• Working in a group of experienced specialists, often gamedev veterans, who are willing to share their knowledge
• Support in industry training courses, conferences and fairs participation (both as a participant or speaker)
• Private medical insurance (Enel-med)
• Access to MyBenefit platform with a possibility to co-finance a Multisport Card
• Psychological support

About the job

We are Fool’s Theory, a company from Bielsko-Biała in Poland, creators of the game Seven: The Days Long Gone and The Thaumaturge._

We are actively seeking skilled individuals to join our team to work on a project developed in cooperation with CD PROJEKT RED.

Sounds interesting? Get in touch with us!

Responsibilities

• Manage user access rights and permissions across company applications.
• Install, configure, and update standard software packages for employees.
• Support the rollout of new software tools and updates across the organization.
• Assist in testing new software solutions before deployment.
• Monitor software license usage and report potential shortages or upcoming renewals.
• Help maintain internal knowledge bases and FAQs for common software issues.
• Collaborate with developers or system administrators on minor application-level issues.
• Support the automation of simple repetitive tasks using scripts or internal tools.
• Perform routine maintenance and updates of company software and IT systems.
• Provide technical support to employees both onsite and remotely focusing on software-related issues.
• Troubleshoot and resolve basic network and application connectivity issues.
• Diagnose and resolve software installation, configuration and compatibility problems.
• Act as a liaison between Fool’s Theory employees and third-party software/helpdesk providers.
• Communicate with external contractors to resolve software-related technical issues.
• Track and report software and IT incidents, ensuring timely follow-up and resolution.
• Maintain and update IT and software documentation regularly.
• Escalate complex software or system issues to IT administrators as necessary.
• Perform other software-related IT duties as assigned by the employer.

Requirements

• Solid understanding of computer hardware components and architecture.
• Hands-on experience in assembling, troubleshooting, and maintaining PCs and related hardware.
• Familiarity with diagnostic tools and techniques for identifying hardware issues.
• Working knowledge of Microsoft Windows operating systems.
• Basic understanding of TCP/IP networking concepts.
• Minimum of secondary education (high school diploma or equivalent).
• Strong communication and interpersonal skills.
• Good analytical and problem-solving abilities.
• Attention to detail and a high level of accuracy in work.
• Fluency in English at a minimum B2 level (both spoken and written).
• Willingness to learn, grow, and continuously improve technical skills.

Nice to have

• Familiarity with network solutions (switches, routers, firewalls, specially FortiGate and MikroTik).
• Experience with Active Directory administration.
• Knowledge of virtualization platforms such as Hyper-V and Proxmox.
• Understanding of server operating systems, including Microsoft Windows Server 2019 or newer, and Linux.
• Experience with Google Workspace administration.
• Basic knowledge of Endpoint Detection and Response (EDR) solutions.
• Driver's license, category B.

We offer

• Work fully on-site from our office in Bielsko Biała.
• Flexible working hours (core hours 10:00-16:00).
• English language lessons.
• Working in a group of experienced specialists, often gamedev veterans, who are willing to share their knowledge.
• Support in industry training courses, conferences and fairs participation (both as a participant or speaker).
• Private medical insurance (Enel-med).
• Access to MyBenefit platform with a possibility to co-finance a Multisport Card.
• Psychological support

About Fool's Theory

We are Fool’s Theory - a bunch of passionate and creative game developers who share a simple philosophy: we think that letting our enthusiasm run wild and staying flexible with our methods is the perfect recipe for making awesome games.

We are constantly looking for experienced and passionate developers to join the crew. If you’ve got what it takes - contact us.