Key Account Manager (Gestionnaire Comptes Clés) - Quebec

Job Purpose:

This customer selling role provides the ideal candidate the opportunity to work in a fast-paced, dynamic, energized and purpose-driven work environment where both performance and personal development matter.

Reporting directly to the Commercial Sales Lead, this position plays a critical role in delivering the overall Customer Team’s financial and market goals. The Key Account Manager (KAM) is responsible for driving the customer and brand strategy for either a defined portfolio within a key customer or the entire Haleon portfolio at up to two customers, often through multi-year planning or JBP, high level of team-based collaboration, and exceptional execution of aligned plans.

Why Join Haleon?

• Competitive compensation and annual bonus package.
• Comprehensive and flexible benefits program from day 1.
• Defined contribution pension plan with employer matching.
• Optional Haleon Savings Plan with employer matching.
• We offer all new parents at Haleon 26 weeks of fully paid leave, regardless of gender or sexuality.
• Inclusive, diverse, and collaborative culture.
• Commitment to development and career progression.

Key Responsibilities:

Under the guidance of the Commercial Sales Lead, and in collaboration with their direct and Crossfunctional Team:

Deliver the Business Goals

• Deliver Gross Sales, Net Sales, Profit, Consumption and $Share growth objectives for Customer/s, by brand
• Drive and align Haleon’s Strategic agenda with customer through effective multi-year Joint Business Planning
• Prioritize and allocate investment budgets against key business drivers; optimize ROI-based trade spend
• Achieve new product distribution objectives for assigned categories
• Execute Haleon brand & Shopper-based in-store strategies with excellence (shelving, distribution, promotion, pricing)
• Discipline and accountability for gross sales forecast accuracy, and GAP close initiatives
• Ensure appropriate tracking & reporting tools & processes are in place to measure results against critical KPI goals

Develop the Customer Relationship

• Develop exceptional customer relationships consistent with Haleon core values of trust and respect
• Be the Haleon ambassador to drive customer brand advocacy and disproportionate support
• Be viewed as the category and shopper expert and partner of choice for customer category key initiatives
• Effectively network up and across the customer to ensure access to key decision makers
• Set objectives to be #1 in customer service

Leverage the Team

• Role model collaboration as a key success behavior to achieve brand, shopper, and customer goals
• Collaborate with Digital Commerce team to evolve/develop omni presence with customer
• Partner with Sales Strategy to ensure Customer needs are met and embedded in brand plans
• Partner with Category Management, Shopper Marketing and Insights to drive a Shoppercentric customer agenda
• Integrate Net Revenue Management guidance into promotion ROI and trade negotiation plans
• Partner with Sales Finance Team to measure impact of investment options against P&L priorities
• Partner with Retail Development to ensure perfect instore execution of agreed shopper and customer plans
• Partner with Replenishment Analyst to set and achieve #1 in customer service and on shelf availability goals

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

KAM – Regional Accounts:

• Exceptional written and oral communication skills – *English & French
• Proficient in Microsoft 365 including word, PowerPoint, Teams, Power Bi and Excel
• Bachelor’s degree completed, with preference in Business or Healthcare Studies
• Valid driver licence
• 5+ years direct selling experience preferably with designated key account
• 3+ years of retail account management and development experience
• Deep market, category and account expertise
• Strong relationship building capabilities
• Demonstrated ability to develop consultative/solutions selling to regional retail accounts
• Proven ability to work effectively both independently and with cross-functional teams
• Track record of driving results
• Strong planning & time management skills
• Strong analytical and presentation/story telling skills
• Business and personal growth mindset
• *Mastery of English is required for this position, as a significant portion of stakeholders and partners are located outside Quebec and do not speak French. This requirement is essential to ensure effective communication in carrying out the responsibilities of the role.

Want to join us? Find out what life’s like at Haleon www.haleon.com/careers/

At Haleon, we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, sparks curiosity to create unparalleled understanding of each other, and fosters fair and equitable outcomes for all. We aspire to create a climate where we celebrate our diversity in all its forms by treating each other with respect, listening to different points of view, supporting our communities and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility matters to you, we encourage you to explore the possibilities with our recruitment team.

When applying, we will ask you to provide some personal information, on a completely voluntary basis. We want to have the opportunity to consider a diverse pool of qualified candidates, and this information will help us achieve this goal and understand how we stand in relation to our inclusion and diversity ambitions. We would be grateful if you would take a few moments to complete it. Please be assured that hiring managers do not have access to this information and that we will treat it confidentially.

Haleon is an equal opportunity employer. All qualified applicants will receive equal consideration for employment, without regard to race, color, national origin, religion, sex, possible pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, provincial or local protected class.

Please note that if you are a licensed healthcare professional in the United States or a healthcare professional as defined by the laws of the state that issued your license, Haleon may be required to enter and report expenses incurred by Haleon, on your behalf, in the event that you benefit from a job interview. This entry of applicable value transfers is necessary to ensure Haleon's compliance with all federal and state transparency requirements in the United States

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.