Knowledge Content Specialist (L&D)

2 Months ago • 4 Years +

Education

Job Description

At Snappr, we empower businesses to drive sales through better visual stories using technology, professional photographers, and AI products. This role focuses on optimizing Snappr’s content development and management framework, including policies, email, phone, chat, and in-app automation. The specialist will create and manage content for agents, internal stakeholders, partners, end-customers, merchants, and enterprise businesses globally, aiming to make content a strategic lever for Snappr and its customers.

Must Have:

Use content as a driving advantage for Snappr and its customers.
Write internal and external articles and communications.
Develop leveraged content strategies for various audiences.
Create and manage a central repository of company operational policies and procedures.
Design and execute experiments to improve Snappr support content quality and efficiency.
Review audience feedback and interpret content effectiveness.
Provide data-driven analysis and content recommendations.
Partner with L&D, Training, and Quality teams.

Perks:

Competitive salary
20% night differential (if applicable)
Day 1 HMO (with 2 free dependents)
20 days of paid time off
Company Equity
Great workspace in Ortigas CBD

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At Snappr, we empower businesses to drive sales through better visual stories. We use technology to produce and deliver high-quality imagery that businesses need, leveraging our network of professional photographers and our AI products.

We foster a culture of extreme ownership, empowering our team to excel as business owners. We're not just a team; we're a league of A-players dedicated to reaching peak performance. As an analytical creative, you'll thrive in our unrivaled environment, where technology meets creativity. We embrace diversity and invite individuals from all backgrounds to join us in revolutionizing the ecosystem of visual content, building a future where we help businesses drive growth and sales by telling better visual stories.

About the role:

One of Snappr’s biggest priorities is to optimize our content development and management framework. That’s policies, email, phone, chat, and cool in-app content-driven automation to help our agents, internal stakeholders, partners, end-customers, merchants, and enterprise businesses all over the world. We strive to make content a strategic lever for Snappr and its customers.

What you'll do:

Strive every day to use the content as a driving advantage for Snappr and its customers
Write internal and external articles, communications, etc. on an ongoing basis
Develop leveraged content strategies (in-app and web-based Help Center for our different audiences, internal support KB articles, and flows, etc.)
Create and manage a central repository of all company operational policies and procedures
Design and execute experiments to improve the quality and efficiency of Snappr support content
Review audience feedback and interpret content effectiveness; independently and collaboratively provide data-driven analysis and content recommendations
Be a high-integrity partner to our L&D, Training, and Quality teams

What you'll need:

Bilingual proficiency in written and spoken English
Minimum 4 years of relevant content experience
Self-help/help center content writing experience (can include instructional/training and knowledge base articles)
Open to other industries, but ideally from BPOs
At least a C1 CEFR proficiency level
Minimum 2 years of relevant project/ program management experience
Experience with content strategy and content design
Strong copywriting and editing skills, and the ability to deliver content effectively
Self-starter attitude