Lead Product Manager

Job Summary:

As a Lead Product Manager on the Risk and Core Platform Solutions team, you will be leading the development and delivery of tailored risk, compliance, identity and servicing solutions that directly address the unique needs of vertical product teams and end customers. This role requires a leader who thrives in understanding complex business requirements and translating them into practical, scalable solutions while working closely with cross functional team to ensure successful implementation and adoption. The team serves as a bridge between risk and core platform capabilities and the diverse needs of our vertical business units, ensuring each team has the right tools and solutions to serve their customers effectively.

Job Description:

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

Your way to impact

• Partner deeply with vertical business teams to understand their unique risk, compliance, identity and servicing challenges and translate into actionable solution requirements
• Design and Deliver customer centric solutions and leverage core capabilities while addressing the specific needs of different verticals and their end customers
• Identify Opportunities to enhance customer experiences through innovative applications of risk and platform capabilities across different business contexts
• Facilitate knowledge sharing and best practices across vertical teams while building reusable solution components that can benefit multiple business units

Your day-to-day

• Engage directly with vertical business teams including consumer, merchant, checkout teams to understand their specific customer challenges and solution requirements
• Collaborate with product managers and engineering to design and oversee end to end solution delivery
• Work closely with platform teams to influence platform roadmaps, advocate for new capabilities needed by vertical teams and provide feedback on platform features
• Monitor solution performance and customer impact by tracking key OKRs, and customer feedback to drive continuous improvement
• Identify and champion externalization opportunities for internal solutions, transforming them into market ready offerings, helping external customers solve similar challenges