Lead, Salesforce Administrator

33 Minutes ago • 7 Years +

Job Summary

Job Description

TransUnion is seeking a Lead, Salesforce Administrator with strong development experience to join their team in Chennai. This hybrid role involves leading advanced operational initiatives, system development, and administration tasks. The ideal candidate will have extensive experience in Salesforce administration, development, and integration, along with strong business analysis and project management skills. Responsibilities include monitoring support requests, devising solutions to system problems, and proposing process improvements for sales automation to achieve a 360-degree customer view.
Must have:
  • 7+ years in Salesforce.com administration
  • Minimum Certified Salesforce.com System Administrator
  • Certified Advanced Administrator and/or Platform Developer I (PDI)
  • Develop and support Salesforce integrations
  • Build Salesforce apps from scratch
  • Strong understanding of Salesforce Declarative Programming and Administration
  • Develop Test Scripts
  • Configure Salesforce CPQ solution
  • Train end users on Salesforce applications
  • High knowledge of business operations and CRM
  • Strong business analysis and project management background
  • Proficiency in MS Office, Visio, Project, and Excel
  • Lead advanced operational initiatives and system development
  • Monitor and manage support requests
  • Propose and develop Sales Automation processes
Good to have:
  • Preference in Advanced Certified Salesforce.com System Administrator
  • SFDC Developer Certification
  • Service/Sales Cloud Consultant Certified
  • Experience with .NET, Java, C++ development languages
Perks:
  • Welcoming and energetic environment
  • Encourages collaboration and innovation
  • Explores new technologies and tools
  • Flexible time off
  • Workplace flexibility
  • Support of tuition reimbursement
  • Conferences and seminars
  • Opportunity to combine technology with client relations and support

Job Details

What We'll Bring:

Team lead and SalesForce Sr. Administrator with development experience.

What You'll Bring:

What we’ll bring:

A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile. Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars. Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius. We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

What you’ll bring:

  • Bachelor's degree from an accredited University/College in Information Technology, Management Information Systems, Computer Science, or related degree
  • 7 years of experience in Salesforce.com administration with 5 years of relevant work experience
  • Minimum Certified Salesforce.com System Administrator required; certified Advanced Administrator and/or Platform Developer I (PDI) certification. Preference in Advanced Certified Salesforce.com System Administrator, SFDC Developer Certification, and/or Service/Sales Cloud Consultant Certified
  • Develop and support integrations between Salesforce and other systems.
  • Experience in building Salesforce apps from scratch.
  • Strong understanding of SalesForce Declarative Programming and Administration (Develop Code, Custom Objects, Visual Force Pages, Reports, Apex, Workflows and Assignment Rules)
  • Develop Test Scripts when needed
  • Experience configuring the Salesforce CPQ solution
  • Experience in training end users of the application
  • High knowledge of all areas of business operations and Customer Relationship Management; must be a critical thinker and have a strong business analysis/project management background, as well as possess excellent communication and organizational skills
  • Fluency in MS Office, Visio, Project and Excel
  • Strong oral, written and presentation skills
  • Strong project management skills to take a project from start to finish
  • Experience with other development languages (.NET, Java, C++) a plus

Impact You'll Make

  • Develop and/or lead advanced/complex operational initiatives including system development and administration tasks, participating and/or leading meetings and design reviews, monitor task due dates and milestones, and ensuring that all project stakeholders are informed of project status, issues, etc. in a timely manner
  • Develops advanced program initiatives and guides their development into a final product or service that has impact within cross-functional teams within their department or across departments, or enterprise wide
  • Recommendations are made to senior level management. Results of findings may alter operations within multiple business units or enterprise
  • Monitor inbound support requests, assigning and completing tasks as needed; track and report on overall status of cases in queue, and identify ways to streamline and automate common user support scenarios; provide post implementation support for complex projects and/or functions that have been developed or enhanced to ensure that they are working effectively and efficiently and that customers' needs are addressed in a timely manner
  • Interface with TransUnion personnel on complex requests, developing and understanding the internal customer's needs, defining business problems and devising solutions to system or process-related problems and issues, using in-depth knowledge of systems to develop detailed specifications to resolve those business issues and problems

• • Propose and help develop new and improved processes for Sales Automation in order to achieve a “360 degree view of customers” for TransUnion

We are an equal opportunity employer.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

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About The Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

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