Lead Site Reliability Engineer

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of a Lead Site Reliability Engineer to Coupa: 

As a Lead SRE, you will ensure the availability, scalability, and performance of Coupa’s mission-critical cloud applications. Your work will combine software engineering, infrastructure knowledge, and operations expertise to build automation, improve observability, and proactively solve system issues before they impact customers.

• Own the reliability and uptime of Coupa’s production services and continuously enhance automation and recovery strategies
• Administer Linux and Windows environments, web servers, databases, and application servers
• Write code and scripts (Python, Bash, PowerShell, or similar) to build scalable automation solutions
• Collaborate with product, support, and engineering teams to plan and deploy releases with minimal risk
• Monitor systems proactively and improve alerting, observability, and incident response capabilities
• Participate in an on-call rotation, triage and resolve critical incidents, and drive root cause analysis (RCA) documentation
• Support and improve containerization efforts (Docker, Kubernetes, EKS/AKS)
• Lead or support large-scale infrastructure projects that improve performance and cost efficiency
• Drive operational excellence through CI/CD, configuration management, and IAC best practices

• 7+ years of experience managing large-scale, customer-facing applications
• 5+ years of hands-on experience with Linux and/or Windows administration
• Proficiency in scripting or programming (Python, PowerShell, Bash, or any object-oriented language)
• Cloud expertise in AWS or Azure (preferred), with experience in infrastructure-as-code (Terraform, Chef, Ansible)
• Familiarity with CI/CD tools like Jenkins, Octopus, or Rundeck
• Strong understanding of container orchestration (Kubernetes, EKS, AKS)
• Skilled in monitoring and observability platforms (New Relic, Datadog, Splunk)
• Experience with incident/change/problem management frameworks (ITIL, JIRA)
• Good knowledge of DNS, load balancers, and network troubleshooting
• Exposure to database operations (especially MS SQL Server)

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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