Learning and Development Manager

Company:

Mercer

Description:

We have an exciting opportunity available for an experienced Learning and Development professional with proven success in the design, delivery and evaluation of learning programs to join our Mercer Super Administration and Claims team at Mercer. This role will be based in Adelaide or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.


Learning and Development Manager


Reporting to the Mercer Super Administration and Claims Leader, you will optimize and execute the Administration and Claims training strategy ensuring holistic E2E colleague centric learning outcomes.

Working closely with the Administration and Claims leadership team, you will be responsible for the management of design, delivery and ongoing evaluation and maintenance of learning programs as part of colleague onboarding.

You will also be responsible for facilitating capability uplift aligned with training modules to support this, and embedding continuous learning of our operational practices within the Pacific Operations Administration and Claims business as required.

We will count on you to:

• Design and implement the annual learning and development strategy
• Develop and facilitate onboarding programs, including systems training, role-specific development sessions and IT set up
• Continually monitor relevant materials to ensure they are up to date with reflecting legislative and policy changes
• Work closely with the leadership group to identify capability skill gaps and build pathways to enhance performance through learning
• Conduct ongoing review of training programs and artefacts to continually support optimal engagement and learning outcomes.

What you need to have: 

• Cert IV in training and assessment
• At least 3-5 years’ experience in a Learning & Development Management role
• Experience within a learning and development training role within the financial sector is essential, superannuation specific would be advantageous
• Demonstrated capability in design and delivery of content
• Confidence in facilitation and presenting to all stakeholders
• Exceptional knowledge in adult learning practices and frameworks.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.