Level 2 IT Support - On Call
Kforce Inc
Job Summary
Kforce is seeking a Level 2 IT Support professional for an on-call contract position in Austin, TX. This role involves providing advanced technical support for Windows, macOS, and mobile platforms, managing Microsoft Intune policies, and administering Microsoft 365 services. The ideal candidate will troubleshoot system errors, resolve access issues, and ensure timely resolution of technical problems while maintaining strict confidentiality and compliance.
Must Have
- Deliver advanced IT support and ensure timely resolution of technical issues.
- Manage Microsoft Intune policies, profiles, and device compliance.
- Administer Microsoft 365: user management, mailbox configuration, license assignment, and security groups.
- Support Teams, OneDrive, SharePoint, and Exchange Online operations.
- Maintain documentation and adhere to security and governance standards.
- Execute tasks in a fast-paced environment, ensuring clarity and quality outcomes.
- Track time accurately and provide regular status updates.
- Handle all data with strict confidentiality and compliance.
- 3+ years of experience in IT support (Level 2 or advanced helpdesk).
- Hands-on experience with Microsoft Intune/Endpoint Manager, Office 365/M365 Admin Center.
- Experience with Windows/macOS/iOS/Android support.
- Strong troubleshooting skills.
- Familiarity with ticketing systems, remote support tools, and identity management.
Perks & Benefits
- Medical/dental/vision insurance
- HSA
- FSA
- 401(k)
- Life, disability & ADD insurance
Job Description
Summary: Join a dynamic environment where your technical expertise drives seamless operations. This role provides Level 2 support for user issues, escalations, and service requests across Windows, macOS, and mobile platforms. As IT Support, you will troubleshoot system/application errors, resolve access issues, and escalate critical matters when needed.
Key Responsibilities:
- Deliver advanced IT support and ensure timely resolution of technical issues
- Manage Microsoft Intune policies, profiles, and device compliance; support onboarding/offboarding through Intune enrollment
- Administer Microsoft 365: user management, mailbox configuration, license assignment, and security groups
- Support Teams, OneDrive, SharePoint, and Exchange Online operations
- Maintain documentation and adhere to security and governance standards
- Execute tasks in a fast-paced environment, ensuring clarity and quality outcomes
- Track time accurately and provide regular status updates
- Handle all data with strict confidentiality and compliance
Requirements
- 3+ years of experience in IT support (Level 2 or advanced helpdesk)
- Hands-on experience with Microsoft Intune/Endpoint Manager, Office 365/M365 Admin Center, and Windows/macOS/iOS/Android support
- Strong troubleshooting skills, ability to work independently, and excellent communication/documentation abilities
- Familiarity with ticketing systems, remote support tools, and identity management
5 Skills Required For This Role
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