Logistic Operation Supervisor

Logistic Operation Supervisor

Responsible for managing customer relationships and ensuring on-time, accurate order processing and delivery performance. This role plays a key part in maintaining customer satisfaction, avoiding production disruptions, and supporting continuous improvement within logistics operations.

Key Responsibilities

• Serve as the primary communication link between customers, manufacturing plants, and internal functions to ensure seamless operations.
• Manage customer orders, shipment scheduling, and delivery execution to prevent production line interruptions.
• Monitor and follow up on regular and expedited shipments, identifying cost-effective logistics solutions when needed.
• Oversee and support recovery plans for delayed shipments or critical situations, escalating issues through Tier meetings when required.
• Track plant performance and customer scorecards, taking action to address any potential issues.
• Coordinate with internal teams to maintain accurate system data, including EDI setups, profiles, variants, and order updates in SAP.
• Review and resolve past dues, IDOCs, and customer disputes in a timely manner.
• Support continuous improvement initiatives such as Kaizen and 3-Leg 5-Why to optimize logistics and material flow processes.
• Ensure compliance with Environmental, Health, Safety, Sustainability, and Energy Management standards, reporting any deviations.
• Maintain professional and ethical behavior in all interactions and comply with internal regulations, customer requirements, and company policies.

Authority

• Empowered to stop any activity or condition that poses a safety, environmental, or quality risk.
• Authorized to escalate issues to leadership that may impact customer satisfaction, safety, or operational efficiency.
• Authorized to provide feedback to promote best practices in safety, quality, and energy efficiency.

Skills & Knowledge

• Strong interpersonal and communication skills to interact with customers and cross-functional teams.
• Fluent in English (spoken and written).
• Solid understanding of supply chain, logistics, and material control processes.
• Analytical, organized, and proactive approach to problem-solving.
• Computer literacy; SAP and EDI knowledge preferred.
• Capable of managing multiple priorities under pressure while maintaining attention to detail.

Education & Training

• Bachelor’s degree in any field.
• Training or experience in SAP and EDI preferred.
• English proficiency required.

Experience

• Minimum of 2 years of experience in production control, logistics, or supply chain operations preferred.