Logistics Coordinator - Temporary

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.  TrendMicro.com

Please note: This is a six-month temporary position.

Position Summary:

The role of the Logistics Coordinator is to process day-to-day logistics shipments by working with Order management team and perform cross function with other team members within the team.

Responsibilities:

• Coordinate with Order management team to process physical orders and provide support for daily operations

• Communicate with warehouse to minimize delay on order processing and delivery to customer

• Perform inventory count and check with warehouse for inbound and outbound shipment regular basis

• Provide inventory and shipping information to accounting for end of month process

• Process RMA return and order adjustment

• Enter and review sales orders for hardware products in accordance with company policies and procedures

• Review and complete sales order packages for accuracy, errors, and omissions in conjunction with Trend’s revenue recognition policies

• Prepare shipping related documents and provide information to warehouse

• Monitor inventory level

• Maintain information detailing the status of orders received for processing

• Resolve discrepancies and order issues across departments quickly to meet processing metrics

• Research and address customer questions/issues as necessary

• Actively participate in the resolution of complex order issues/problems with management as necessary

• Maintain document file internal and external correspondence as it relates to all sales orders and shipments

• Other tasks as assigned

Qualifications:

• Ability to communicate instructions clearly and work as team

• Proven detail orientation and excellent customer service focus

• Able to demonstrate the ability to work within a team atmosphere

• Ability to multi-task and prioritize

• Intermediate Microsoft excel skill required

• Experience with order processing program such as Navision is plus

• Flexibility to work any shift between the hours of 8am-7pm CST with occasional overtime based on business need

• Punctual, regular, and consistent attendance is required

• Ability to be flexible and adapt to changing priorities based on business needs

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa.