Managed Services NOC Engineer

Join Motorola Solutions' dynamic Network Operations Center team, serving global customers. This role involves being the first responder to network incidents, applying problem-solving skills to minimize downtime and maximize system availability. You will proactively monitor telecommunication systems, provide clear communication to customers, research solutions, create knowledge articles, and collaborate with cross-functional teams. The position requires identifying and suggesting improvements to NOC processes and monitoring tools for better efficiency.

Must Have

• Be the first responder to network incidents
• Apply problem solving skills to minimize network downtime and maximize system uptime
• Provide clear, concise verbal and written communication with end customers
• Proactively real time monitoring for customer telecommunication systems
• Apply strong problem solving skills to ensure incidents and requests are resolved in a timely manner
• Good academic background with a degree or equivalent qualification in Information Technology, Telecommunication, Computing or relevant subject
• Ability to work in a 24x7 environment (rotating shifts, night shifts, weekends)
• Foundational understanding of networking protocols (TCP/IP, DNS, DHCP) and concepts (routing, switching, firewalls)
• Knowledge of incident management and ticketing systems
• Strong analytical skills
• Excellent oral and written communication skills

Good to Have

• Candidates with 1-3 years relevant experience preferable
• Fresh graduates with NOC / SOC knowledge are welcomed
• Familiarity with network monitoring tools (e.g., Zabbix, Federos) is a plus
• Basic proficiency with Linux/Unix command-line environment is highly desirable

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Network Operations Center

Job Description

• Be part of a dynamic and supportive Network Operation Center team that celebrate successes by serving customers around the globe.
• Be the first responder to network incidents by applying problem solving skills to minimize network downtime and maximize system uptime.
• Provide clear, concise verbal and written communication with end customers via telephone and email from various cultural backgrounds.
• Proactively real time monitoring for customer telecommunication systems in real time to ensure maximum system availability.
• Apply strong problem solving skills to ensure that incidents and requests are resolved in a timely manner.
• Research and develop solutions for common problems.
• Create and update knowledge articles for team sharing and enhancing technical knowledge.
• Collaborate with cross functional teams globally for technical issue resolution.
• Bring your fresh perspective to identify and suggest improvements to NOC processes and monitoring tools for better efficiency.

Basic Requirements

• Good academic background with a degree or equivalent qualification in Information Technology, Telecommunication, Computing or relevant subject.
• Candidates with 1-3 years relevant experience preferable, but fresh graduates with NOC / SOC knowledge are welcomed
• Must be able to work in a 24x7 environment (rotating shifts, working in night shifts and weekends etc.)
• A foundational understanding of networking protocols (TCP/IP, DNS, DHCP) and concepts (routing, switching, firewalls).

Familiarity with network monitoring tools (e.g., Zabbix, Federos) is a plus.

• Basic proficiency with Linux/Unix command-line environment is highly desirable.
• Knowledge of incident management and ticketing systems.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Strong analytical skills and able to collate and interpret data from various sources.
• Must have excellent oral and written communication skills with a natural aptitude for dealing with people.
• Ability to communicate complex issues to technicians and management.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes