Manager - AI-Enabled Process Transformation

Job Description:

We’re looking for a Manager - AI-Enabled Process Transformation to reimagine how our business runs by integrating AI and automation into core processes. In this role, you’ll identify high-impact opportunities, redesign workflows for scalability and resilience, and partner across technology and business teams to drive measurable results. You’ll serve as a trusted advisor on process transformation, foster cross-functional collaboration, and guide a team of experts to deliver continuous improvement. This is a chance to shape enterprise-wide change and put AI at the heart of how we work.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Process Strategy & Redesign
• Lead enterprise-wide efforts to reimagine and redesign business processes for AI integration and automation.
• Identify high-impact opportunities for process optimization that align with strategic goals and enterprise architecture.
• Develop and maintain a portfolio of reengineering initiatives with clear value realization metrics.
• AI Integration & Enablement
• Partner with data science, engineering, and IT teams to embed AI capabilities into redesigned workflows.
• Ensure that reengineered processes are scalable, resilient, and aligned with responsible AI principles.
• Collaborate with the Readiness & Adoption and Workforce Transformation leads to support change management and user enablement.
• Operational Excellence & Innovation
• Apply Lean, Six Sigma, and design thinking methodologies to drive continuous improvement.
• Establish process documentation standards and governance for AI-enabled workflows.
• Monitor performance of reengineered processes and iterate based on feedback and analytics.
• Cross-Functional Collaboration
• Serve as a strategic advisor to business units on process transformation and automation.
• Collaborate with Finance, Technology, Compliance, and Risk teams to ensure alignment with enterprise controls and investment priorities.
• Represent the AI Hub in enterprise forums focused on operational transformation and digital innovation.

SUPERVISORY RESPONSIBILITIES:

• May lead a team of process analysts, automation specialists, and transformation consultants.
• Define team goals, performance metrics, and development plans aligned with enterprise AI strategy.
• Provide coaching, mentorship, and succession planning for process transformation talent.

KNOWLEDGE, SKILLS AND ABILITIES:

• Deep expertise in business process reengineering, operational excellence, and intelligent automation.
• Strong understanding of AI/ML technologies and their application in business workflows.
• Experience leading large-scale transformation initiatives in complex, matrixed organizations.
• Proficiency in process modeling tools, automation platforms (e.g., RPA), and performance analytics.
• Excellent communication and stakeholder engagement skills.
• Familiarity with enterprise architecture principles and change management practices.

EDUCATION AND TRAINING:

• Bachelor’s degree required; Master’s in Business, Engineering, or related field preferred.
• 10+ years of experience in process transformation, operations, or digital strategy roles.
• Certifications in Lean Six Sigma, BPM, or intelligent automation platforms are a plus.
• Experience in AI-driven transformation or enterprise technology programs is strongly preferred.