Manager, AI Outcomes

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is seeking a leader of our AIOM (AI Outcomes Manger) team. The AIOMs are responsible for ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions. The AIOMs perform the following types of activities:  End-user training enablement (company and function sessions, search, chat and agent content), prompt and agent advisory/building and value realization. Ultimately, the AIOMs are responsible for breadth and depth of end-user engagement across our product suite.  

You will: 

• Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products.
• Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
• Engage with executive sponsors and business stakeholders across priority accounts
• Partner cross-functionally with the other leaders of the customer organization including:  Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
• Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
• Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
• Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.

About you: 

• 4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company.
• Demonstrated ability to lead teams and drive business transformation through technology adoption.
• Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users.
• Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
• Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI.
• Proven product sense and ability to maximize the impact of complex software platforms.
• Experience facilitating workshops and change management programs for business transformation.
• Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices.

Location: 

• This role is hybrid (3 days a week in our San Francisco or Palo Alto office)