Manager, DRAM Customer Quality

Advancing the World’s Technology Together

Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future.

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

Samsung Device Solutions America is seeking to fill a Manager DRAM Customer Quality to support Tier 1 customers for DRAM products. This is a customer-facing role responsible for coordinating failure analysis of advanced memory products such as LPDDR, DDR components and DIMMs, HBM, or GDDR used in customer’s applications. The role requires a subject matter expert capable of facilitating the exchange of information to address key concerns related to product specifications, application, platform debug, quality, compliance and ad hoc inquiries. The role requires the tracking and reporting issues for visibility, escalation as needed and follow-up.

We are looking for a technical, customer-focused engineer with skills and/or interests in supporting emerging technologies. You should be able to gather and report critical information in a timely manner to expedite analysis and response and be comfortable working in a fast paced, highly collaborative, dynamic work environment. Your ability to interact across multiple teams over global locations will be critical to deliver the highest customer satisfaction.

Location: Daily onsite presence at our San Jose Headquarters in alignment with our Flexible Work policy with 20-30% travel.

• Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations.
• Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.
• Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met.
• Create and maintain a system to track details for a customers’ Quality related requirements across global teams.
• Drive solutions to deliver consistent results and sustainable customer satisfaction impact.
• Complete other responsibilities as assigned.

What You Bring

• Bachelor’s Degree in Electrical Engineering or Computer Science or related discipline with 10+ years or Master's with 8+ years or PhD with 5+ years of experience. Master's degree in Business, Engineering, or related discipline a plus.
• Semiconductor memory or closely related semiconductor industry experience.
• Experience in a B2B customer facing role supporting highly technical content.
• Excellent collaboration and communication skills is a must.
• Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines.
• DRAM or other high performance memory IC design, application, test, or product engineering
• Platform design related to memory controller or memory channel and interface.
• Advanced component packaging for high speed interface
• Semiconductor Component Quality and Reliability
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-MD1

What We Offer

The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.

Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.

Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.

Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you’ll have support no matter where you are.

Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.

Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.