Manager, Engineering

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?
We are looking at NICE for an experienced Engineering Manager to lead our two key Czech teams: one developing an innovative AI product for customer service automation, and the other a DevOps team operating a global SaaS product for digital customer experience in the AWS cloud — used by some of the largest companies in the world.

This is a global role, requiring collaboration with teams across multiple continents.

Our product and its traffic grow by hundreds of percent every year. We use advanced technologies, have a mature product with a robust infrastructure, operate dozens of data centers (all on AWS), and continuously strive to improve and automate our processes while tackling many exciting technical challenges.

How will you make an impact? 

• Leading two development teams (AI and DevOps) – from design, planning, delivery, to releasing our SaaS product
• SCRUM management and tuning of team operations
• Reporting to the R&D Director for Digital CXone
• Accountability for delivering software iterations in an agile environment and ensuring their quality
• Orchestrating the development and release lifecycle, forecasting, and deploying new software versions to production
• Software maintenance, managing bug fixes, and ensuring ongoing resolution and prioritization of technical tasks
• Long-term standardization of development practices, tools, methodologies, and documentation processes to ensure alignment with the overall architecture
• Collaborating with product managers and architects to understand product requirements and limitations
• Continuously seeking ways to improve development quality, efficiency, and the accuracy of deliverables
• Representing R&D in discussions with other company stakeholders and collaborating with other R&D teams according to the current roadmap
• Leading individual team members’ growth through coaching, feedback, goal-setting, and performance management
• Managing projects according to the current roadmap or requirements, task delegation, and reporting

Have you got what it takes?

• 3–5+ years of experience in a similar managerial or Scrum Master role
• Experience with DevOps teams and cloud environments
• A positive attitude and the energy to lead teams and continuously drive things forward
• Creative problem-solving skills, ability to meet deadlines, and manage full release delivery cycles without compromising quality
• Strong communication skills, including the ability to explain technical issues to non-technical audiences
• A very good command of English
• Willingness to work in a bilingual team environment — a Czech office culture with humor, combined with an English-speaking global team
• Ideally, experience with SaaS products or software handling large-scale traffic
• Ideally, hands-on experience in software development

Perks & Benefits:

• Friendly work environment, skilled experts on board, and an international culture
• Home office flexibility, Hackathons, Refreshments, Relax zones, and Flexible working hours
• Corporate stability with a startup vibe
• Laptop provided
• Unlimited (responsible) vacation and sick days
• Quality training programs throughout the year
• Breakfast, coffee, and even sports equipment on-site

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

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Přidej se k nám a veď dva klíčové týmy, které mění budoucnost zákaznické zkušenosti.
Do globální společnosti NICE hledáme zkušeného engineering manažera, který převezme vedení dvou našich špičkových týmů v Česku:

 
● AI tým, který vyvíjí inovativní produkty pro automatizaci zákaznické podpory
● DevOps tým, který provozuje robustní SaaS infrastrukturu v AWS pro největší firmy světa

Naše technologie mění způsob, jakým firmy komunikují se zákazníky – a ty můžeš být u toho.

Co tě u nás čeká?

● Leadership dvou vývojových týmů (AI a DevOps) – řízení plánování, vývoje, releasů a kvality našeho SaaS produktu
● SCRUM management – ladění procesů, zvyšování efektivity, zajištění hladkého chodu vývoje
● Spolupráce napříč kontinenty – role má globální přesah, budeš propojen/a s týmy z USA, Izraele a dalších zemí
● Orchestrace vývojového cyklu – forecasting, releasy, bugfixy, údržba
● Zajištění kvality – standardizace nástrojů, dokumentace, metodik
● People management – leadership, mentoring, zpětná vazba, performance reviews, podpora růstu jednotlivců
● Reporting R&D Directorovi pro Digital CXone
● Spolupráce s product managementem a architekty – pochopení vize a překlad do technického řešení

 Bez čeho se neobejdeš?

 ● Máš minimálně 3–5 let zkušeností s vedením vývojových týmů (ideálně v oblasti DevOps/SaaS)
● Rozumíš cloudu a DevOps prostředí (AWS výhodou)
● Máš zkušenosti se softwarovým vývojem (ideálně z vlastní praxe)
● Zvládáš tlak, deadliny i složité technologické výzvy
● Umíš jasně komunikovat technická témata – jak vývojářům, tak i netechnickým stakeholderům
● Mluvíš plynně anglicky – budeš součástí mezinárodního týmu
● Baví tě prostředí, kde se kombinuje česká kultura s globálním dosahem 

Co ti nabídneme? 

• Stabilita korporace + drive startupu
• pičkový tým expertů, se kterým tě práce bude bavit
• Hybridní režim – home office dle domluvy
• Pravidelná školení, osobní rozvoj, hackathony 
• Moderní vybavení – notebook, online nástroje, cloud infra
• Neomezená dovolená (zodpovědně), sick days 
• Káva, snídaně, sportovní vybavení, relax zóny 
• Práce na globálním produktu, který využívají top firmy po celém světě

Requisition ID: 7373
Reporting into: Senior Director, Engineering, CX Digital
Role Type: Manager

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.