Manager Site Reliability Engineering

The Manager, Site Reliability Engineering will lead platform stability, scalability, and security for Sphere Entertainment Co.'s digital sports streaming application. This hands-on role involves maintaining AWS infrastructure reliability, enhancing observability and automation, and ensuring performance and security for live and on-demand video streaming. Key responsibilities include triaging video playback issues, guiding cloud architecture, and reducing mean time to recovery, while leading a small technical team and participating in incident response.

Must Have

• Lead platform stability, scalability, and security for digital streaming.
• Manage and mentor a small SRE/VideoOps technical team.
• Design and maintain monitoring, logging, and alerting systems (CloudWatch, Datadog, Conviva).
• Enforce operational best practices including disaster recovery.
• Resolve complex issues across application stack and video delivery.
• Lead incident response and participate in on-call rotation.
• Guide architectural decisions for platform resilience and security.
• Strengthen platform security, including IAM and secrets handling.
• Evaluate and introduce new tools and architectural patterns.
• Track and improve SLAs, SLOs, and operational KPIs.
• 5+ years in SRE/DevOps, with 2+ years in a leadership role.
• Experience scaling production AWS environments (CloudFront, Lambda, S3, API Gateway).
• AWS Certification or equivalent hands-on experience.
• Strong observability background with Conviva, CloudWatch, Datadog.
• Deep understanding of video streaming architecture (HLS/DASH, CDNs, DRM, SSAI).
• Expertise in Python, Bash, Terraform, or CloudFormation for automation.
• Proven leadership in platform security initiatives.
• Experience improving CI/CD pipelines and automating infrastructure changes.
• Strong analytical and troubleshooting skills.

Perks & Benefits

• Upskilling employees’ talents and strengths
• Robust tools and resources for career growth
• Longevity for employees

Who are we hiring?

The Manager, Site Reliability Engineering will lead the platform stability, scalability, and security efforts for our digital sports streaming application. This is a hands-on technical leadership role focused on maintaining the reliability of our AWS-based infrastructure, enhancing observability and automation, and ensuring the performance and security of systems that power live and on-demand video streaming. This role will be central to triaging video playback issues, guiding cloud architecture, and reducing mean time to recovery (MTTR).

What will you do?

• Own the reliability, performance, and security of the platform infrastructure that supports our live and on-demand video streaming app
• Lead and grow a small technical team (SRE, VideoOps) and act as a hands-on mentor and contributor.
• Design and maintain robust monitoring, logging, and alerting systems, using tools such as CloudWatch, Datadog, and Conviva, to ensure visibility into platform health, fast incident response, and high availability across our video streaming infrastructure.
• Define and enforce operational best practices including disaster recovery, redundancy, backup, and failover strategies.
• Investigate and resolve complex issues across the application stack, from infrastructure and APIs to video delivery and playback.
• Lead incident response efforts and participate in an on-call rotation during peak traffic events (typically evenings EST).
• Collaborate with Product and Engineering teams to guide architectural decisions that prioritize platform resilience, scalability, and security.
• Partner with L1 Operations and Customer Care teams to triage issues, drive incident resolution, and close the loop on recurring or systemic problems
• Own the implementation and continuous strengthening of platform security, including identity management, secrets handling, IAM policies, and AWS-level hardening.
• Evaluate and introduce new tools, technologies, and architectural patterns to improve the reliability of the system.
• Track and improve SLAs, SLOs, and operational KPIs related to uptime, latency, video playback quality, and security posture.

What do you need to succeed?

• 5+ years of experience in SRE, DevOps, or platform infrastructure roles, with 2+ years in a team lead or manager capacity.
• Experience operating and scaling production environments in AWS, including services like CloudFront, Lambda, S3, API Gateway, and CloudWatch.
• AWS Certification (Solutions Architect, DevOps Engineer, or similar) or equivalent deep hands-on experience.
• Strong background in system observability, with experience using tools like Conviva, CloudWatch, and Datadog for monitoring, distributed tracing, and alerting.
• Deep understanding of video streaming architecture including HLS/DASH, CDNs, DRM, SSAI, and multi-platform delivery (mobile, web, CTV).
• Expertise in scripting and automation using Python, Bash, or similar, with infrastructure-as-code tools like Terraform or CloudFormation
• Proven ability to lead platform security initiatives, including IAM policy management, token handling, and securing service architecture.
• Experience collaborating with engineering teams to improve CI/CD pipelines, automate infrastructure changes, and support safe production releases.
• Strong analytical and troubleshooting skills across application, network, and video delivery layers.
• Excellent communication skills with the ability to drive cross-functional alignment and manage vendor relationships
• Participation in an after-hours on-call rotation is expected, particularly during live sporting events and high-traffic periods

#LI-Onsite

Pay Range

$96,000—$160,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.