Manager/Sr. Manager of 1st Mile OPS & Implementation

Quince is seeking a Manager/Sr. Manager, 1st Mile OPS & Implementations to lead and manage daily logistics operations, ensuring the achievement of KPIs and SLAs. This role involves collaboration with manufacturing vendors and 1st mile partners, requiring a proactive, results-driven approach.

Must Have

• Manage 1st mile operations from origin to global fulfillment centers.
• Design and manage SOPs for operational excellence, KPIs, and SLAs.
• Support factories in booking pickups and assigning logistics partners.
• Ensure smooth operations from pickup to delivery, including freight and import clearance.
• Collaborate on freight solution development and logistics partner collaborations.
• Track cross-border transportation to ensure logistics partner service levels.
• Proactively address operational issues with internal and external parties.
• Develop intermediated logistics solutions with product and tech teams.
• Conduct data analysis for performance reports and improvement suggestions.
• Participate in new logistics programs for global expansion.
• 8+ years of experience in logistics or supply chain.
• Familiarity in cross-border e-commerce logistics operations.
• Bachelor's degree or higher.
• Proficiency in English reading, writing, and communication.
• Strong logical thinking and solution design capabilities with industry acumen.
• Expertise in data analysis, including report writing and data visualization.
• Strong project and process management skills.

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

• Customer First. Customer satisfaction is our highest priority.
• High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.
• Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.
• Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.
• Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Summary

Quince is seeking a Manager/Sr. Manager, 1st Mile OPS & Implementations to lead and manage daily logistics operations, ensuring the achievement of KPIs and SLAs. This role involves collaboration with manufacturing vendors and 1st mile partners, requiring a proactive, results-driven approach.

Responsibilities

• Manage 1st mile arrangements and operations from major origin countries to global fulfillment centers.
• Design and manage SOPs, driving operational excellence according to KPIs and SLAs.
• Support local factories in booking pickups and assigning logistics partners based on selection logic.
• Ensure smooth operations from pickup to delivery at global fulfillment centers, including international freight and import clearance.
• Collaborate with logistics procurement on freight solution development and partner collaborations.
• Track cross-border transportation to ensure service levels are met by logistics partners.
• Address operational issues proactively, working with internal and external parties to find solutions.
• Work with logistics product and technology teams to develop intermediated logistics solutions.
• Conduct data analysis to generate performance reports and improvement suggestions.
• Participate in new logistics programs as part of Quince's global expansion plan.

Qualifications

• 8+ years of experience in logistics or supply chain, with familiarity in cross-border e-commerce logistics operations.
• Bachelor's degree or higher, with proficiency in English reading, writing, and communication.
• Strong logical thinking and solution design capabilities with industry acumen.
• Outstanding communication skills, with a focus on results and stress resistance.
• Expertise in data analysis, including report writing and data visualization.
• Strong project and process management skills.