Project Coordinator | Help Desk & Support Operations

SoftwareOne is seeking a Project Coordinator for Help Desk & Support Operations in Medellín. This role involves leading technical teams, driving operational excellence, and ensuring an exceptional experience for clients and the team. Key responsibilities include clarifying requirements, tracking deliverables, managing workload, and maintaining client communication to ensure project commitments are met and operations are stable, efficient, and high-quality.

Must Have

• Ensure clarity of requirements, tasks, and timelines for the team
• Follow up on deliverables, risks, KPIs, and SLA compliance
• Coordinate with specialists or technical areas when needed
• Manage workload, shifts, and operational documentation
• Maintain ongoing communication with the client and internal leaders
• Experience coordinating a help desk or on-site support team
• Knowledge of ITIL (any version)

Good to Have

• Technical or professional training in Systems Engineering or related fields
• Able to manage teams, processes, and client communication
• Analytical, well-organized, and with strong planning skills

Perks & Benefits

• Unique culture with lived corporate values
• Personalized development opportunities
• Health insurance
• Life insurance
• 100% paid sick leave
• Vacation requests starting from 1 day
• Employee fund
• Time off for birthdays, graduations, and weddings
• English classes and conversation sessions
• Learning opportunities through SoftwareOne University program
• Career growth opportunities
• Recognition strategies
• Team-building activities

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Project Coordinator | Help Desk & Support Operations

Medellín | On site

Are you motivated by leading technical teams?

Do you want to drive operational excellence in a dynamic environment?

Are you interested in being the person who ensures an exceptional experience for both the client and the team?

You will join a collaborative, organized, and service-oriented team, where you will play a key role in ensuring that the technical team has everything needed to meet project commitments and maintain a stable, efficient, and high-quality operation.

What your day-to-day would look like:

• Ensure clarity of requirements, tasks, and timelines for the team.
• Follow up on deliverables, risks, KPIs, and SLA compliance.
• Coordinate with specialists or technical areas when needed.
• Manage workload, shifts, and operational documentation.
• Maintain ongoing communication with the client and internal leaders.

What we need to see from you

Profile: Technical or professional training in Systems Engineering or related fields, with experience coordinating help desk operations or on-site support. Able to manage teams, processes, and client communication. Analytical, well-organized, and with strong planning skills.

Required Skills:

• Experience coordinating a help desk or on-site support team.
• Knowledge of ITIL (any version).
• Strong management, tracking, and administrative control skills.
• Knowledge of operational KPIs (SLA, resolution times, quality).
• Experience in risk identification and continuous improvement.
• Ability to coordinate with technical and multidisciplinary teams.

Benefits

• A unique culture with lived corporate values that foster a grateful and supportive work environment.
• Personalized development opportunities aligned with your goals in the role.
• Health insurance
• Life insurance
• 100% paid sick leave
• Vacation requests starting from 1 day
• Employee fund
• Time off for birthdays, graduations, and weddings
• English classes and conversation sessions
• Learning opportunities through our SoftwareOne University program
• Career growth opportunities
• Recognition strategies
• Team-building activities

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.