Market Operations Services Analyst

Nasdaq is looking for Market Operations Services Analyst to join our team. In this role you would be responsible for providing efficient and high quality client services to Nasdaq North American Markets clients. This position is responsible for both technical and non-technical support.

• Research and respond to all trading and technical inquiries from both internal and external customers using various support tools.
• Provide assistance/training to customers in all facets of Nasdaq’s Equities business including the use of all exchange services and ancillary products.
• Troubleshoot all client connectivity issues including firewall changes, access list modifications, and session configurations.
• Provide customer support for all technical issues related to the Nasdaq/FINRA Trade Reporting Facility (ACT).
• Certify clients on new trading protocols and functionality before release into production.
• Assist in the Nasdaq IPO launch process.
• Handle major incidents by troubleshooting and communicating with internal and external clients.
• Create and manage various web products and provide training to clients in the use of those products.
• Troubleshoot client issues with the suite of Nasdaq and FINRA web products.
• Responsible for making regular process improvements in all facets of the group’s daily duties.
• Drive new ideas and product initiatives within the department which can include items related to AI and process automation
• Support user acceptance testing of new products and BCP protocols.

Requirements

• Associates or Bachelors Degree with 1-3 years experience**
• Financial services experience a plus**
• Series 7 and 63 licenses or the ability to obtain them within six months of employment.
• Ability to handle multiple tasks during stressful situations.
• Ability to solve difficult problems with incomplete information.
• Must be able to adapt and learn new subject matter in short period of time.
• Must be self-motivated and extremely customer focused.
• Effective communication and presentation skills required.
• Experience using AI and other automation techniques a plus.
• Knowledge of market structure a plus.
• Knowledge of FIX and other trading protocols a plus.
• Strong knowledge of Excel (macros a plus).
• Knowledge of programming languages (Python, SQL) a plus
• This position will be located in Philadelphia , and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities