Operations Executive

This role involves overseeing and managing daily operational activities, developing strategies for efficiency, and creating detailed MIS reports using advanced Excel skills. The Operations Executive will also manage email, SMS, and WhatsApp marketing campaigns, conduct quality checks, supervise a team, resolve escalated issues, and collaborate with cross-functional teams to enhance customer experience and operational excellence.

Must Have

• Manage daily operational activities and processes
• Develop strategies for operational efficiency and quality
• Create and maintain daily MIS reports
• Analyze data using advanced Excel skills
• Execute email, SMS, and WhatsApp marketing campaigns
• Perform quality checks and audits
• Supervise and guide operations team
• Resolve escalated client or team issues
• Collaborate with cross-functional teams
• Excellent written and verbal communication
• Proficiency in HTML and advanced Excel
• Strong analytical and problem-solving abilities
• Experience in MIS reporting and team management
• Knowledge of quality check processes

Good to Have

• Experience in email marketing, including campaign management, content creation, and performance analysis
• Bachelor's degree in Computer Science, or equivalent

Operations Executive

Responsibilities:

1. Oversee and manage day-to-day operational activities to ensure smooth and efficient processes.

2. Develop and implement strategies to enhance operational efficiency, productivity, and quality.

3. Create and maintain detailed daily MIS reports to track key performance indicators (KPIs) and operational metrics.

4. Utilize advanced Excel skills to analyze data, identify trends, and make data-driven recommendations for process improvements.

5. Manage and execute email marketing campaigns, including HTML coding, content creation, template design, list segmentation, and performance analysis.

6. Implement SMS and WhatsApp marketing strategies, ensuring compliance with relevant regulations and optimizing messaging for maximum impact.

7. Conduct quality checks and audits to ensure adherence to operational standards, identify areas for improvement, and implement corrective actions.

8. Supervise a team of operations staff, providing guidance, coaching, and feedback to ensure high performance and adherence to established processes and targets.

9. Handle and resolve escalated issues or complaints from clients or team members, ensuring timely and satisfactory resolution.

10. Collaborate with cross-functional teams to streamline processes, enhance customer experience, and drive operational excellence.

Requirements:

1. Excellent communication skills, both written and verbal, with the ability to effectively interact with internal and external stakeholders.

2. Knowledge of HTML to create and modify email templates.

3. Advanced proficiency in Excel, including experience with formulas, functions, pivot tables, etc.

4. Experience in email marketing, including campaign management, content creation, and performance analysis is a plus.

5. Familiarity with SMS and WhatsApp marketing platforms and best practices for optimizing messaging.

6. Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and recommend improvements.

7. Demonstrated ability to handle and resolve customer escalations effectively, maintaining a positive and professional demeanor.

8. Experience in preparing and presenting daily, weekly and monthly MIS reports and operational metrics to management.

9. Previous experience in team management, including coaching, performance management, and fostering a collaborative team environment.

10. Knowledge of quality check and audit processes, with an attention to detail and a commitment to maintaining high standards.

11. Bachelor's degree in Computer Science, or equivalent (preferred).

If you meet the above requirements and are ready to take on the challenge of driving operational excellence and ensuring quality in a dynamic environment, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and accomplishments.

About 10Times:

10Times is Worlds No. 1 business event discovery and networking platform. We help users find new opportunities to grow their business and careers. Our users come from across the world, from small startups to Fortune 500 companies. Professionals from over 150 industries use 10Times to get recommendations on relevant upcoming tradeshows, conferences, summits & workshops.

Our software suite, FLOOR, provides an end-to-end solution for creating & managing events and building community. Used by clients in over 25 countries, we aim to touch a billion lives and move learning forward.