Enpal aims to build Europe's largest renewable energy community by offering solar systems, electricity storage, and wallboxes on an all-inclusive basis, complemented by green electricity tariffs. As an Operations Manager at Enpal.pro, you will be crucial in managing and scaling end-to-end operational processes in the B2B business, focusing on order management, logistics collaboration, and customer service to ensure smooth operations, customer satisfaction, and sustainable growth in a dynamic environment.

Must Have

• Responsible for the entire order-to-delivery process, from order entry to timely delivery and installation.
• Develop and optimize SOPs, SLAs, and interface processes between sales, purchasing, logistics, technology, and finance.
• Build system-supported monitoring for order status, backlogs, and escalations, reducing lead times.
• Collaborate closely with logistics and fulfillment partners, planning capacities and ensuring material/resource availability.
• Identify supply chain bottlenecks and implement pragmatic measures for inventory optimization and quality assurance.
• Establish a proactive, solution-oriented service process across all touchpoints.
• Define and monitor service KPIs (e.g., First Response Time, Resolution Time, NPS/CSAT).
• Create enablement guides and playbooks for consistent and scalable processing.
• Create transparency through dashboards, reports, and forecasts for relevant Operations KPIs.
• Identify pain points, prioritize initiatives, and implement pragmatic solutions with clear ROI.
• Act as an interface between operational teams, sales, and management.
• Maintain an overview under high workload, set clear priorities, and stabilize processes in exceptional situations.
• Relevant operational experience in comparable environments with business responsibility.
• Practical responsibility in order-to-delivery/order-to-cash processes.
• Structured, decisive, and solution-oriented work style.
• Clear and target-group-oriented communication in German and English.
• High quality standards, responsibility, and independent topic ownership.

Good to Have

• Experience collaborating with external logistics, installation, and service partners, including capacity balancing, SLA management, and continuous improvement.
• Proficient in CRM/ERP systems and ticketing tools; knowledge of automation and workflow tools is a plus.

Perks & Benefits

• Direct impact on customer satisfaction, delivery reliability, and growth.
• Collaborative environment with strong partners and cross-functional teams.
• Professional and personal development with significant scope for design.
• Actively contribute to accelerating the energy transition in the B2B sector.
• Work in Germany's first green Unicorn.
• Highly motivated and diverse team with over 65 nationalities.
• Hybrid work model.
• Modern office in Berlin-Friedrichshain with amenities like a table tennis table, yoga corner, rooftop terrace, and filled drink refrigerators.
• Kick-start with an onboarding day to meet the company, team, and founder.
• Stay informed with monthly All-Hands meetings and Lunch & Learn sessions.
• Legendary team spirit and unforgettable team events.
• Strong feedback culture for continuous improvement.

Company Description

With Enpal, we pursue the dream of building Europe's largest renewable community. How do we achieve this? Enpal finally makes solar simple: We rent out solar systems, electricity storage, and wallboxes at an all-inclusive rate, supplemented by a cheap green electricity tariff, and intelligently networked into an integrated overall solution. True to the motto "digital, decentralized and 100% renewable", our heart beats both for the rapid development of a company and for fighting the greatest challenge of our generation - climate change.

Our highly ambitious team around serial entrepreneur Mario Kohle is supported by experienced investors such as Alexander Samwer (Picus Capital) and Lukasz Gadowski (Team Europe, Delivery Hero). In addition, we were able to bring Princeville Climate Technology (advised and financed by Leonardo DiCaprio, among others) and Peter Rive (SolarCity) on board. As the first green unicorn in Germany, we see it as our duty to continue to advance our mission of green energy for all. Be part of this success story and change the world with us!

As an Operations Manager at Enpal.pro, you play a central role in managing and scaling our operational end-to-end processes in the B2B business. With your focus on order management, logistics collaboration, and customer service, you ensure smooth operations, enthusiastic customers, and sustainable growth - even in a dynamic environment with high pace and changing priorities.

Job Description

• Order Management
• You are responsible for the entire order-to-delivery process - from order entry and availability checks to on-time delivery and installation.
• You develop and optimize SOPs, SLAs, and interface processes between sales, purchasing, logistics, technology, and finance.
• You build a system-supported monitoring for order status, backlogs, outstanding items, and escalations and measurably reduce lead times.
• Logistics Collaboration
• You work closely and collaboratively with our logistics and fulfillment partners, proactively plan capacities, and ensure material and resource availability.
• You identify bottlenecks along the supply chain and implement pragmatic measures for inventory optimization, delivery capability, and quality assurance together with internal teams and external service providers.
• Customer Service
• You establish a proactive, solution-oriented service process across all touchpoints (phone, email, portal) and ensure excellent customer experiences.
• You define and monitor service KPIs (e.g., First Response Time, Resolution Time, NPS/CSAT) and initiate continuous improvements.
• You create enablement guides and playbooks that enable the team to process quickly, consistently, and scalably.
• Operational Excellence and Reporting
• You create transparency through dashboards, reports, and forecasts for relevant Operations KPIs (e.g., OTIF, backlog, installation rate, cancellation rate, service level).
• You identify pain points, prioritize initiatives by impact, and implement pragmatic solutions with a clear ROI.
• You act as an interface between operational teams, sales, and management and bring structure to complex topics to enable informed decisions.
• You maintain an overview even under high workload, set clear priorities, and stabilize processes in exceptional situations with a steady hand.

Qualifications

• You have relevant operational experience in comparable environments with business responsibility - e.g., in renewable energies, field operations, logistics/fulfillment, installation and service networks, e-commerce operations, contracting, construction/crafts coordination or gastronomy/hotel industry - and reliably deliver quality even at a high pace.
• You have taken practical responsibility in the order-to-delivery/order-to-cash process - including scheduling, partner management, escalation handling, and quality assurance.
• You work structured, decisive, and solution-oriented - especially when things need to move quickly - and reliably adhere to quality and safety standards.
• You communicate clearly and appropriately with internal stakeholders and external partners - in German and English.
• You set high quality standards for your work, take responsibility, and independently drive topics to results.
• Nice to have:
• Experience collaborating with external logistics, installation, and service partners, including capacity balancing, SLA management, and continuous improvement.
• Proficient in CRM/ERP systems and ticketing tools; knowledge of automation and workflow tools is a plus.

Additional Information

Why Enpal.pro?

• Big levers: Your work directly impacts customer satisfaction, delivery reliability, and growth.
• Partnership environment: Close collaboration with strong partners and cross-functional teams.
• Development: Professional and personal development with significant scope for design.
• Impact: Actively contribute to accelerating the energy transition in the B2B sector.

• Work in Germany's first green Unicorn and actively shape the solar energy transition.
• The sun shines all over the world - At Enpal, you will find a highly motivated and diverse team, with more than 65 different nationalities.
• Prefer to keep your pet company at home or your colleagues in the office? Even after the pandemic, we offer you a hybrid work model.
• We fulfill every startup cliché - In our modern office in Berlin-Friedrichshain, you will find everything your heart desires, from a table tennis table and yoga corner to a rooftop terrace and filled drink refrigerators.
• Your kick-start at Enpal - Get to know the company, your team colleagues, and our founder Mario on your onboarding day.
• Stay up to date - Whether it's company figures at our monthly All-Hands meetings or how a photovoltaic system works at Lunch & Learn, you'll always know exactly what's going on.
• The energy transition only works together - At Enpal, a legendary team spirit and unforgettable team events await you.
• No progress without mistakes - We live a strong feedback culture and grow with your input, either personally or anonymously via our feedback tool Culture Amp.

At Enpal, we are proud of the diversity of our team. Neither during hiring nor during employment are decisions made based on skin color, religion or religious beliefs, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.