Operations Manager - Staffing Solutions

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. To support our continued growth in the legal tech and legal services space, we’re hiring an experienced Operations Manager to lead and support our Legal Staffing Solutions teams. This role ensures the smooth delivery of high-quality support to legal clients in areas such as immigration, mass tort, and personal injury law.

As the Operations Manager – Staffing Solutions, you’ll oversee day-to-day operations for multiple legal client teams, ensuring exceptional service delivery, high performance, and compliance. You'll serve as a strategic partner to both clients and internal stakeholders, guiding team leaders, supporting staff development, and driving operational improvements in a legal support environment. Curious what your day would look like as Operations Manager - Staffing Services? Check out the details below!

Key Responsibilities:

• Oversee multiple legal support teams (e.g., case coordinators, client services reps) across clients, ensuring consistent performance and delivery.
• Maintain strong, professional relationships with legal clients, promptly addressing escalations and identifying process improvements.
• Provide direction and mentorship to Team Leads and Coordinators, offering regular performance feedback and coaching.
• Validate time entries to ensure billing accuracy across all client teams.
• Lead weekly and monthly team meetings to promote cohesion, transparency, and alignment across support functions.
• Prepare and present performance reports, client feedback summaries, and service optimization recommendations to senior leadership.
• Collaborate with sales and account management teams to support  the client onboarding process, including kickoff meetings, role scoping, IT and security coordination, and training rollout.
• Ensure compliance with Colombian labor regulations while reconciling any conflicts with client-specific policies.
• Collaborate with Recruitment, IT, HR, and Legal to coordinate hiring, transitions, and workforce planning.
• Act as the internal point of contact for staffing process improvements, documentation, and approvals.
• Champion team well-being, professional development, and retention in a high-performance environment.
• Contribute to strategic planning discussions with senior leadership, particularly related to legal staffing expansion and service innovation.
• Monitor KPIs and legal support metrics to identify trends, risk areas, and growth opportunities.