Operations Manager - TLMD Direct
Job Summary
Job Description
- 6+ years of operations/planning experience
- Strong analytical skills
- Experience with ambiguity
- Ability to work flexible schedules
- Strong communication and interpersonal skills
- Business or operations management degree or equivalent experience
- Medical, dental, vision coverage
- 401k plan
- Discretionary vacation
- Paid holidays
- Paid sick leave
- Eligibility for annual bonus
- Potential for restricted stock units
4 skills required
Job Details
Impact
As the Operations Manager - TLMD Direct located in Minneapolis, MN or remotely you will own and lead the operational planning & partnership, execution and results of the delivery markets assigned. You will develop and coordinate strategic market clearing tactics to meet operational KPIs and program OKRs through the use of a high-performing and engaged gig-based workforce. Through business reviews you will assess market performance, validate operational process compliance, and support creating and implementing necessary countermeasures against business opportunities. Additionally, you will propel the continuous improvement of the program by identifying efficiency opportunities, curating business cases to allocate resources, and build robust relationships with internal and external partners to drive prioritization of the strategic roadmap.While no two days are the same, you will champion Last Mile Delivery operational results and fiscal performance. Support the development of the gig-worker supply model needed to support this delivery node type. Build and foster the partnerships and routines required to balance the broader Shipt gig-worker supply requirements with the implementation of TLMD Direct. You will build and maintain relationships with cross-functional teams and retail partners. Responsible for providing operational performance results while bridging operational gaps to internal and external partners as required. Respond to operational, safety, and/or tech incidents requiring internal escalations and external communications to mitigate impact. Effectively utilize data and reporting on operational KPIs to proactively identify risks and conduct root cause analysis to problem solve. Lastly, periodically conduct in-market visits to support retail partners and gig-workers during process enhancements, product launches, or other business needs observed.
What You’ll Need to Be Successful
Work Arrangement
Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.
About Shipt
Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.
At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More.
Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt’s company site at Shipt.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.
Please inform your recruiting contact upon initial connection if you need any accommodations.
Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.
Pay Range:
Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City:
All other locations:
$73,000-$147,000Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
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