Operations Specialist

8 Minutes ago • All levels

Operations

Job Description

The Operations Specialist at Kaizen Gaming will be crucial in advancing strategic initiatives and enhancing operational efficiency across local Operations teams, including Customer Service and Backoffice. This role involves collaborating with local and global stakeholders to identify problems, design effective solutions, and oversee their implementation, ensuring alignment with business priorities and addressing specific operational needs within a fast-paced environment.

Good To Have:

MBA or postgraduate degree.
Experience leading workstreams or mentoring analysts.
Preferred background in technology, gaming, fintech, or customer operations.
Experience in fast-paced environments.
Familiarity with Jira, Zendesk, Power BI or similar tools.

Must Have:

Solid experience in Management Consulting firms, Strategic Project/Program Management, or Operations Excellence.
Bachelor’s degree in Engineering, Business, Economics, or related fields.
Advanced to Fluent Business English (spoken and written).
Engage with local stakeholders (CS, Backoffice, Client Ops) to align on priorities and address process gaps.
Conduct deep-dive analyses to identify trends, root causes, and improvement opportunities.
Prepare structured updates, presentations, or reports to support leadership decision-making.
Participate in cross-functional discussions with global teams (Product, Tech, BI, Finance) to resolve dependencies and align deliverables.
Follow up with stakeholders to ensure actions are completed, milestones are met, and momentum is maintained.
Excellent presentation skills.
Ability to navigate ambiguity and work effectively with both local and global teams.

Perks:

Hybrid way of working - 3 office x 2 home
Competitive pay and bonus scheme
Life Insurance
Private health and dental insurance for you and your family
Multi sports card
Monthly Meal Allowance
Commuting Allowance
Family Support
Developmental 360° feedback framework
Unlimited access to Udemy & continuous training
A buddy will support you with your onboarding

Add these skills to join the top 1% applicants for this job

team-management

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We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

The Operations Specialist will play a pivotal role in driving strategic initiatives and improving operational efficiency across local Operations teams (Customer Service, Backoffice, and related areas). This professional will partner with both local and global stakeholders to diagnose problems, design solutions, and coordinate their delivery, ensuring initiatives are aligned with business priorities and address real operational needs

What you will bring:

Solid experience in Management Consulting firms, Strategic Project/Program Management, Operations Excellence
Bachelor’s in Engineering, Business, Economics, or related fields
MBA or postgraduate degree is a plus
Experience leading workstreams or mentoring analysts is beneficial
Preferred background in technology, gaming, fintech, or customer operations
Experience in fast-paced environments is a great plus
Advanced to Fluent Business English (Spoken and written) - the position requires presentations to leadership team and global collaboration
Familiarity with Jira, Zendesk, Power BI or similar tools is desirable (not mandatory)

Responsibilities

Engage with local stakeholders (CS, Backoffice, Client Ops) to align on priorities and address process gaps
Conduct deep-dive analyses to identify trends, root causes, and improvement opportunities
Prepare structured updates, presentations, or reports to support leadership decision-making
Participate in cross-functional discussions with global teams (Product, Tech, BI, Finance) to resolve dependencies and align deliverables
Follow up with stakeholders to ensure actions are completed, milestones are met, and momentum is maintained
Operational Analysis & Problem-Solving: Diagnose process gaps, analyze data, and identify opportunities to improve efficiency and performance.
Stakeholder Engagement & Alignment: Collaborate with local and global teams to align priorities, address issues, and ensure initiatives meet business needs.
Execution & Performance Tracking: Drive initiatives from planning to delivery, monitor KPIs, and report progress to leadership.
Excellent presentation skills — able to prepare clear, compelling materials and present effectively to leadership and stakeholders
Ability to navigate ambiguity and work effectively with both local and global teams

Kaizen Gaming Perks